Supervisory Visual Information Specialist (Head of Digital Content Delivery)

Washington, D.C
Dec 01, 2021
Dec 09, 2021
Full Time

In this role you will:

Provide leadership and direction to content specialists managing day-to-day content operations for our websites, mobile applications and other digital products.

Create and publish compelling, engaging and accurate digital content with content creators and subject matter experts (curators, conservators, interpreters, editors, educators etc) across the National Gallery.

Grow, engage and retain a digital audience for the National Gallery across our digital platforms, with a commitment to reflecting the diversity of the United States in our approach to digital content.

Support the museum in the implementation of its new content strategy, including running/participating in workshops, and turning strategic recommendations into practical delivery.

Lead adoption and delivery of best practices around UX writing and user-centered content design.

Develop and implement new website content initiatives, make strategic recommendations, and develop appropriate plans, specifications, and metrics for success in consultation with the Chief of Digital Product and Experience and Chief Content Officer.

Implement new processes and protocols for user administration, content workflows, and website enhancements.

Serve as team manager/project director for digital content projects, working with and scheduling other content creators, designers, external contractors, writers, copywriters, and production teams.

Develop and implement digital content project schedules, track project status and manage team deliverables, overseeing digital content production efforts from conception through completion.


Conditions of Employment

  • U.S. Citizenship or National
  • Subject to background/suitability investigation.
  • Selective Service Registration is required for males born after 12/31/1959.


Consistent with Executive Order 14043 and with guidance by the Centers for Disease Control and Prevention, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the National Gallery, if after November 22. The National Gallery will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government)
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

  • There are no special physical demands.


    Candidates must meet the Qualification Standards Handbook requirements for GS-1084-15. Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-14 level in the Federal service.

    Specialized Experience Statement :

    Candidates must possess at least one year of specialized experience, equivalent in responsibility to the NF-14 level in the Federal service, planning, creating and evaluating public-facing digital content for a major organization or institution that helps grow, engage and retain target audiences, both onsite and online.

    Other Relevant Eligibility Criteria : None

    Candidates must reflect in their submitted USAJOBS résumés the possession of this specialized experience. If their résumé does not include such specialized experience, they will be ineligible for this position.

    Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Candidates should ensure their résumé and submitted materials clearly demonstrate possession of these factors to receive maximum employment consideration.
    • Mastery knowledge of and demonstrated experience in digital project management and digital content creation for media organizations, for nonprofits, within the visual arts, museums, or cultural organizations.
    • Mastery knowledge of and demonstrated experience in website content development, content management systems (e.g., Adobe Experience Manager, Drupal), knowledge of HTML/CSS.
    • Extensive UX writing and communication experience, including leading and participation on cross-functional teams dedicated to improving UX through writing, information architecture and design.
    • Leadership skills and experience, with an ability to recruit, inspire and develop a team of specialists.


    This position has a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.

    Education must be obtained from an accredited institution recognized by the U.S. Department of Education.

    Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website .

    Additional information

    • The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.

      • More than one selection may be made from this vacancy announcement.

      • Some positions may require completion of a probationary period of up to 1 (one) year.


      • All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register . If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.

      EEO Policy:

      Reasonable Accommodation Policy:

      Veterans Information:

      Selective Service Registration:

    Similar jobs