Division Director of Consumer Compliance Policy & Outreach

Alexandria, Virginia
Dec 01, 2021
Dec 09, 2021
Executive, Director
Full Time

As the Division Director of Consumer Compliance Policy & Outreach, you will:
  • Serve as an expert and primary source of information to the Office of Consumer Financial Protection (OCFP) senior management on consumer compliance
  • Exercise leadership, direction, coordination and responsibility for the Division of Consumer Compliance
  • Establish, plan, budget and direct the agency's consumer compliance division.
  • Develop, revise and maintain, in concert with other agency offices, manuals, guides, bulletins, instructions, interpretive rulings and other advisories related to consumer protection used by NCUA examiners and credit unions to ensure compliance with all applicable consumer laws and regulations.
  • Honor speaking requests, prepare educational materials and meet with consumer organizations and other consumer advocate groups to stay current with emerging consumer protection issues.


Conditions of Employment

  • You must be a U.S. Citizen.
  • Suitable adjudication of background/security investigation is required.
  • A probationary period may be required.
  • A supervisory probationary period may be required.
  • A financial disclosure is required.
  • Federal employees must be fully vaccinated against COVID-19 regardless of duty location or work arrangement. More information regarding this condition of employment may be found under the "Additional information" section of this vacancy announcement.


Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

All applicants applying for the CU-15 level must have at least one full year of specialized experience equivalent to the CU/GS-14 level obtained in the private or public sector.

Specialized experience for this position is defined as experience:
  • Interpreting and applying laws and regulations relating to consumer protection, consumer compliance, and consumer compliance resolution.
  • Determining compliance with and developing policy regarding laws and regulations related to consumer protection, consumer compliance, or consumer compliance resolution.
  • Evaluating the consumer compliance regulation and supervision processes of financial institutions and determining corrective courses of action.
  • Planning, organizing and directing the work of others.
You must meet the qualifications for this position by the closing date of this announcement.
Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.

Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.


Education is not required for this position nor may it be used to qualify.

Additional information

Condition of Employment: As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the agency, if after November 22, 2021. The agency will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.

SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position using NCUA's compensation policy . The salary range shown is NCUA's Local Pay Rate (LPR) which includes the locality rate for the Alexandria, Virginia geographical area. Please click here to review all salary ranges based on locality.

EXCEPTION: If you are a current non-supervisory NCUA employee and are selected for reassignment into a supervisory position, you may receive up to a 10% salary increase, not to exceed the National Pay Rate (NPR) of the pay grade. Management will consider your current salary in relation to the duties and responsibilities of the new position.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/ .

This position is not in the bargaining unit.

NOTE: Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.

Due to the COVID-19 pandemic, the NCUA's current posture will not require employees to perform official travel or work onsite at NCUA offices or at credit unions until further notice. Employees will receive at least 30 days' notice prior to resumption of mandatory performance of official travel or onsite work. If it becomes necessary for NCUA to request on-site work, NCUA may solicit volunteers for the assignment. Management reserves the right to request employees to perform on-site work in exigent circumstances.

Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

More than the number of positions listed may be filled through this vacancy announcement.