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Field Service Associate - Power Distribution

Employer
Schneider Electric USA, Inc
Location
Hanover, MD
Closing date
Dec 2, 2021

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Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 13 5 ,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment . https://youtu.be/4EtpkB0cuXE Great people make Schneider Electric a great company. What do you get to do in this position? This is an entry level position with growth oppurtunity and training into a more advanced role. This role's initial and primary responsiblity will be the shipping and receiving, as well as the logistical maintenance of our warehouse and office space that we share with other business units inside of Schneider Electric. Receiving shipments and moving to the proper staging area or alerting personel of their receipt and shipping out as necessary as well. Maintaining an organized space and supporting work as required under direciton of a Field Service Representative (FSR) in the shop and on site when needed for larger projects or weekend work. Below is a description of our FSR role responsibilites that we would work towards training and support of; The FSR position is accountable for installing, inspecting, troubleshooting and repairing customer equipment. Instructs customers and sales personnel on the operation and maintenance of equipment. Installs, services and repairs customer equipment. Performs warranty work and start-up service. Performs testing, calibration, checking, correcting, adjusting and part component replacement services on customer products. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Instructs customers and sales personnel on the operation and customer maintenance of equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the developing design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation. Essential Responsibilities: Coordinate shipping and receiving, inventory, orginazation, and distribution of parts and supplies at our facility. Pickup and Deliver parts to FSR/jobsite locations as required. Provide outstanding customer service Support Large scale Startup/Commissioning on equipment across the Schneider Electric product portfolio. Support preventive, scheduled and unscheduled maintenance on equipment Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc). Document all required information for each site (technical report). Provide daily and accurate time and expense for each customer intervention. Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location. Works with Sales and looks for other opportunities outside current scope of work. Perform other duties as assigned. We know skills and competencies show up in many different ways and can be based on your life experience. If you do no t necessarily meet all the requirements that are listed, we still encourage you to apply for the position . This job might be for you if you have: Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members. Organizational skills and a desire to develop your electrical skills and knowledge. Must operate within division policy guidelines using independent judgment in achieving assigned objectives. Must comply with all safety policies, practices and procedures. Participate in proactive team efforts to achieve departmental and company goals. Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc. Handle multiple tasks simultaneously Must be able to stand, walk, and sit for extended periods of time Must be able to lift and carry heavy objects up to 50 pounds Clear verbal and written communication skills. Possess a valid driver's license. Education and Experience Requirements: High school Diploma or GED equivalent Tech school certificate Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match , and more. Click here to find out more about working with us: . We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric. https://youtu.be/C7sogZ_oQYg Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. As a federal government contractor, all Schneider Electric US employees (including US territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws. Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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