Store Support Manager
We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or our exceptional products, we owe our success to the efficiencies we create in every corner of our company and the people at each level who make that happen. When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team. Position Type: Full-Time Average Hours: 38 hours per week Starting Wage: $24.50 per hour (inclusive of $2.00 per hour premium pay for all hours worked between November 08, 2021 and January 2, 2022) Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation . Assists the direct leader with developing and implementing action plans to improve operating results . Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results . Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance . Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees . Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position . Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued . Participates in the interviewing process for store personnel . Communicates information including weekly information, major team milestones, developments, and concerns . Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses . Ensures an appropriate resolution of operational customer concerns in their direct leader's absence . Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order . Maintains store cleanliness standards and proper store signage at all times . Assists the direct leader with maintaining proper stock levels through appropriate product ordering . Merchandises product neatly to maximize sales . Ensures the quality and freshness of products for sale and accuracy of product signage . Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees . Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary . Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business . Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data . Other duties as assigned Physical Demands: . Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights . Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store . Must be able to perform duties with or without reasonable accommodations Job Qualifications: . Ability to work both independently and within a team environment . Ability to provide and lead others to provide prompt and courteous customer service . Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports . Ability to interpret and apply company policies and procedures . Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments . Ability to evaluate and drive performance of self and others . Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses . Ability to operate a cash register efficiently and accurately . Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards . Excellent verbal and written communication skills . Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail . Meets any state and local requirements for handling and selling alcoholic beverages Education and Experience: . High School Diploma or equivalent preferred . A minimum of 3 years of progressive experience in a retail environment . A combination of education and experience providing equivalent knowledge . Prior management experience preferred ALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Employee Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.