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Order Specialist

Employer
The Container Store Inc.
Location
Annapolis, MD
Closing date
Dec 2, 2021

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Industry
Retail
Function
Accountant, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
Overview: The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized. Schedules for this full-time role include daytime, evenings, weekends and early mornings totaling 38-40 hours a week.What We Stand ForEstablished in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities: Pulls and prepares customer orders for pickup Ensures that the quantity of customer orders are evaluated each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requestsExecutes all daily tasks so that all orders are completed on timeCommunicates and follows up with customers on issues regarding their orders, all the way through resolutionManages the stockroom ensuring it is organized and well-maintained to support visual and selling efforts of the storeAdheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detailMaintains and down stocks the Elfa product area in the Stock room Performs daily locations audits on customers ordersExecutes changes to staging locations and Elfa Pull SequenceReviews and takes timely action on the Product Not Arriving as Expected ReportIdentifies and helps to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery Understands our sales goals and holds them self and the staff accountable for achieving those goalsLeads the salesfloor and performs other tasks or duties in partnership with the ManagersActively engages with customers to solve their organizational challengesThe Benefits of Working HereOur benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:Competitive Pay - starting at $17.00/hourMedical/Dental/Vision PlansDiscount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera andLarenPaid Time Off plus Holidays401(k) plan & Company MatchEmployee First Fund: providing grants to employees experiencing unforeseen emergencies Qualifications: What You Bring To UsCollege degree preferred2-5 years inventory experience preferredStrong computer skillsEnjoys engaging with people and connecting with customersPossesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressureProven communication and coaching skillsMakes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process informationUnderstands retail is an ever-changing industry and requires flexibility in schedulingMust be at least 18 years of ageThe Container Store promotes a smoke-free, drug-free environment.We are proud to be an Equal Opportunity Employerand comply with theAmericans with Disabilities ActStores Physical RequirementsState Specific Notices

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