Front Desk Supervisor
- Employer
- Omni Hotels & Resorts
- Location
- Washington, DC
- Closing date
- Dec 2, 2021
View more
- Industry
- Hospitality and Tourism
- Function
- Management
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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Location: Shoreham HotelNestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.Associates can enjoy and be rewarded by several career development opportunities and the environment to grow ones career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, Hibiscus Huddles, in honor of our company logo. Job Description: The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for assisting Front Office Management in the management responsibilities at the Front Office. Responsibilities: To be thoroughly acquainted with all check-in policies and procedures. To be experienced with various guest scenarios. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Responsible for the training of new associates. Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager. Understand and be able to perform rooms control duties. Broad knowledge of Epitome, Synergy and Vingcard systems. Familiar with all reservation special packages. Understand all radio codes and emergency procedures. Qualifications: Attain a high propensity for customer service. Previous Hotel Front Desk Agent experience, as well as cash handling experience. Ability to stand for prolonged periods of time. Will require working overnight shift when needed. Computer Skills (Synergy, Nucleus, Opera, Vision, GoConcierge, Microsoft Office)Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.
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