Customer Accounts Advisor

Aaron's LLC AAN
Columbia, MD
Nov 30, 2021
Dec 02, 2021
Full Time
Coronavirus (COVID-19) What we're doing to prioritize your health.A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. Youll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.Success ProfileWhat makes a successful Customer Account Advisor at Aarons? Check out the top traits were looking for and see if you have the right mix.AdaptableStrong InitiativeCustomer OrientedProblem-SolverTeam PlayerQuick-ThinkerAs a Customer Account Advisor at Aarons, you will have access to a comprehensive benefits package that includes:CompensationPersonal DevelopmentOngoing training and developmentTime OffPaid time off includes vacation days, sick days and holidays*Benefits vary based on Full- and Part-Time employment statusCustomer Accounts AdvisorJob ID 20075 Date posted 07/31/2021 We are Aarons - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job it is a career with purpose.Average Annual Total Compensation $30,763.20**This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance. Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aarons team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The WorkAttainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phoneSell customers on the benefits of timely lease agreement renewal paymentsAssist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goalsAssist with merchandise returns and guest deliveries as directed by managementClean and certify merchandise in the Quality Assurance Center for all items personally returnedComplete and maintain weekly vehicle maintenance sheet and route sheets dailyLoad, secure and protect product in company vehicleSafely operate company vehicleAssist the Sales Team as neededAny reasonable duties requested by managementRequirementsUnited States at least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.Must meet DOT requirements to obtain certification in required states (United States)Ability to work schedule of hours varying from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dollyTwo years of retail/customer service experience preferredHigh School diploma or equivalent preferredExcellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the store and multitasking effectivelyProper telephone etiquetteUphold the Aarons Brand and protect company assetsMaintain a professional appearanceProficient computer skillsTotal RewardsTeam members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:Medical, Dental, VisionTuition ReimbursementPay on Demand OptionsBasic Life and AD&DEmployee Retirement Plan (401k)Employee Assistance ProgramParental Leave BenefitsFlexible Spending AccountsHealth Savings AccountsShort-Term DisabilityLong-Term DisabilityEmployee Stock Purchase PlanPaid Time OffFinancial WellnessPhysical WellnessDiscountsMatching GiftsCommunity OutreachEmployee Business Resource GroupsAbout Aarons At Aarons we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.Aarons is committed to creating a diverse and inclusive work environment, celebrates our team members differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact . Aarons is an Equal Opportunity EmployerLOCATION: Columbia, South Carolina View MapFill in the form to opt in for job alert emails tailored to your interests and location. You'll also be added to our database of interested candidates.Your information may be used to contact you, including by text message, about the event and will be retained for future communication about opportunities with Aarons. A submission through this form does not guarantee you a job with Aarons. By clicking Submit you agree to receive text messages at the wireless number you provide. Up to 5 messages per month. SMS/MMS texts may be sent using automated dialing technology. Message and data rates may apply. To opt-out of future messages at any time, reply STOP to any text message.Aarons is an Equal Opportunity Employer*"Gets You Started" offer is not adiscount and does not reduce the total cost ofownership. Normal monthly payments will begin on date and inamount stated in agreement. Normal monthly payments depend onmerchandise selected. Some restrictions apply. See store fordetails.*Transaction advertised is a rental purchaseagreement, Ownership of merchandise not acquired until all requiredpayments are made or early purchase option is exercised. Ownershipis optional. Not all services and benefits or merchandise availablein all stores/states/provinces. Delivery fee may apply to cashpurchase. Set-up does not include connection of gas or water.Merchandise selection, including prices, brands, and models, mayvary at some stores. Merchandise advertised is new,unless marked pre-leased. Leasing online is not available inCanada. Advertised savings based on total number of months toown. Advertised savings and lease payments valid only atparticipating stores while supplies last. Limited quantitiesavailable of some merchandise. No rainchecks on special promotionaloffers. Not responsible for typographical errors, or computererror, electronic or technical malfunctions or failures of anykind. Lawn mowers and Lawn tractors are excluded from LifetimeReinstatement benefit. Web based services and content require highspeed internet and separate third party paid subscriptions. Somerestrictions apply.No Credit Needed (Canada) - Aaron'sminimum lease requirements include, but are not limited to, averified source of income, residence, and 3 references.Delivery time depends upon inventoryavailability in local area, freight schedules to local stores, andin some cases the shipping address. Delivery may be delayed ifAaron's cannot confirm customer's information or cannot reachcustomer to arrange delivery. Aaron's may exclude merchandise fromExpress Delivery (where available) due to local merchandiserestrictions at our discretion. Same day delivery limited toin-stock merchandise ordered by 4 pm with approved agreement.EZ Pay (Canada) - Manage payments byautomatically charging your credit card, or directly debiting yourbank account, for one-time or recurring payments.EZPay requires credit card or bank account information andauthorization for automatic payments. Card will be automaticallycharged, or your bank account directly debited, in amounts and ondates explained in authorization. If an automatic payment isdeclined for any reason, customer must make alternative paymentarrangements for on-time payment. At participating stores only.Some restrictions apply.^Same as Cash Option (Canada) - For newagreements with payment option longer than 6 months, if you payoutyour merchandise within the advertised same as cash period, youwill pay the cash price, plus tax and applicable fees (ifany). At participating locations.LOW PRICE GUARANTEE applies in-store onlyto identical merchandise (for example, brand, make,model, warranty, features, and accessories) from Localcompetitor in stock and available today comparing Aaron's totalcost of lease ownership to Local competitor's advertised total costof lease ownership valid on day you lease from Aaron's. Claims for$100 cash must be made on day of lease and requires a copy ofoffering Local competitor's advertisement or price ticket for suchidentical merchandise. Low Price Guarantee does not apply towebsite prices, limited quantity sales, pricing errors, mail-inoffers or rebates, competitors' service prices, clearance, orout-of-stock and open box items. "Local competitor" means specialtylease to own stores within a 25 mile radius of Aaron's storerequested to price match. See store for additional details.

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