Front Desk - Guest Experience

Employer
Marriott Hotels Resorts
Location
Bethesda, MD
Posted
Nov 30, 2021
Closes
Dec 02, 2021
Ref
233317731
Function
Accountant, IT
Hours
Full Time
Posting Date Nov 04, 2021 Job Number 21128352 Job Category Rooms & Guest Services Operations Location Marriott Bethesda Downtown at Marriott HQ, 7707 Woodmont Avenue, Bethesda, Maryland, United States VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. JOB SUMMARY Scheduled to open in Janu ary 2022, the new Flagship Marriott Bethesda Downtown @ Marriott HQ will feature 230 sophisticated rooms and 15 luxury suites. The Hotel is located at the intersection of Woodmont, Wisconsin and Norfolk Avenues in Bethesda, MD. The hotel is steps away from Marriott Headquarters with a pedestrian plaza that will serve as an open public connection between the two buildings. The hotel will offer nearly 8,000 square-feet of state-of-the art flexible space for meetings, conferences, and banquets. The flagship hotel will provide both businesses and residents of Bethesda with an amazing place to host events. All meeting rooms feature floor to ceiling windows allowing natural sun light, ideal for both intimate social and inspiring corporate events. The hotel will also offer exceptional dining and social amenities, including a ground-floor restaurant with an innovative locally inspired menu offering indoor and outdoor dining on the pedestrian plaza. An exclusive MClub for Marriott Bonvoy Elite Members, Great Room, lobby bar and a rooftop bar with incredible views of the city. As Bethesda's next world-class destination, the hotel is close to a myriad of dining options, night life, attractions, and shopping experiences in both downtown Bethesda and Washington, DC. The hotel is within walking distance to the Bethesda Metro station located on the Red Line. This legacy project will stimulate economic growth and enhance Bethesda's cultural experience. Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.