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Customer Service Representative

Employer
Sparks Group
Location
Washington, DC
Closing date
Dec 6, 2021

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Industry
Other
Function
Administrative, Other
Hours
Full Time
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Job Details

Job Summary/Company: Our client, a prominent nonprofit, is looking for a professional Customer Service Representative to join its team. This person will be responsible for technical support for online journals, book content, and CME, answering the calls from members, non-members, and publishing customers, processing their requests for orders, information, technical help, and inquiries. This position is a highly visible one and requires the use of several complex databases both for looking up information, analyzing and for updating. It requires a detailed and broad knowledge of both membership and publishing activities within a nonprofit environment. If you meet the qualifications below, please apply.

Responsibilities:
  • Manage all calls and information requests from members by answering inquiries directly or transferring to the appropriate department.
  • Resolve journal claims for de-duplicated accounts by determining correct parent account and locating other accounts to make subscription adjustments.
  • Provide administrative, operations, and financial support to department for reoccurring tasks and special projects.
  • Technical customer support for online subscriptions and web sites, including access issues, order and payment information, and content explanation.
  • Manage email boxes for the association.
Qualifications/Background Profile:
  • High school degree plus four years of experience in business operations, customer service, publishing or information technology.
  • Or college degree plus one year of experience in business operations, customer service, publishing, or related field.
  • Excellent communication skills, both written and oral, including ability to compose clear and professional correspondence.
  • Ability to communicate effectively, clearly, and professionally with both internal and external customers.
  • Ability to make decisions about complex customer issues and determine when to seek assistance.
  • Demonstrated ability to use complex data processing system such as member or order processing software.

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
 Rockville
MD
20850-5736
US
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