Assistant National Director, Operations

Washington, DC
Dec 31, 2021
Jan 29, 2022
Full Time

AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity. Our approach emphasizes equitable outcomes for populations that have faced systemic discrimination. As AARP's charitable affiliate, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by building supportive community connections, we foster resilience, advance equity and restore hope.

The Assistant National Director Operations, manages the development, execution, and implementation of SCSEP (Senior Community Service Employment Program) that align with the organization's goals and objectives. Manages the evaluation of SCSEP to identify improvements and to measure outcomes. Collaborates with Leadership to identify opportunities to streamline processes and develop new procedures that support the business unit/department. Plan, direct and co-ordinate the operations of a business and operating unit. Plan and maintain systems and procedures for operating efficiency. Manage staff for optimum performance.


  • Accomplishes department objectives by managing staff; planning and evaluating department activities.
  • Maintains staff by recruiting, selecting, orienting, and training employees.
  • Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
  • Coaches and counsels employees, including applying corrective actions.
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
  • Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
  • Accomplishes financial objectives by forecasting requirements and preparing an annual budget.


  • Completion of a Bachelor's degree in Business, Information Technology, Finance, or related field
  • minimum of 8 years of experience in managing programs/initiatives with increasing levels of responsibility, with 5 years of financial management experience, reporting, and audit requirements and ability to analyze, interpret, and act on budgetary data and reports
  • Knowledge about and ability to provide leadership on SCSEP performance outcomes, reporting systems, and management to successfully carry out SCSEP's mission
  • Ability in managing complex federal and state grants
  • Demonstrated experience supervising staff and leading teams remotely
  • Ability to communicate tactfully and effectively with field staff, AARP/Foundation personnel, and the public. Ability to produce high-quality
  • Abilty to manage multiple project and grant activities at once, and ability to produce high quality deliverables to include reports and presentations and analysis.
  • Experience with Salesforce preferred
  • This is primarily an in-office position and the ability to work effectively surrounded by moderate noise is required.
  • Demonstrated verbal communication skills required.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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