Supervisory Program Analysis Officer

Washington, D.C
Nov 30, 2021
Dec 02, 2021
Full Time

The Supervisory Program Analysis Officer position will be located within the Office of the VISN Quality Management Officer Service line at one of the following Veteran Affairs Medical Centers within the VISN 5 network: Baltimore, MD; Perry Point, MD; Beckley, WV; Clarksburg, WV; Huntington, WV; Martinsburg, WV; Washington, DC

Manages the scheduling and administration operations of the contact center by promoting quality, performance improvement, efficiency, and effectiveness.

Serves as a technical expert for various committees and boards

Develops and implements long and short-range goals and plans to includes identify needs and potential issues in operation of the service through analyzing workload, expenditures, trends, and national VA policies

Technical expert on CCC topics to include application of state and local laws regarding health care, or eligibility provisions of the VA

Coordinates on programs and initiatives that impact CCC operations including scheduling initiatives, technical software systems and those related to supporting patient access to care

Evaluates and implements programs relative to administrative support services to include systematic review monitoring of performance improvement, space utilization, equipment management and systems analysis

Develops internal review systems and standards within the CCC administrative program
Gathers information and prepares reports to periodic in-depth reviews of policies or procedures that require changes

Manage expenditure of funds and issue financial allowance documents to ensure funds are properly allocated

Maintains updated financial data statuses and makes appropriate and authorized adjustments

Ensures that fiscal transactions are compatible with requirements of OMB, General Accounting Office (GAO) and the Department of Treasury

Collaborates with VISN Strategic Planning initiatives to assure awareness of medical administration issues and implications are considered and influence management decisions

Serves as an approving official for purchase card holder transactions in CCC

Conducts scheduling audits and studies, analyzes workload and recommends additional FTEE

Analyzes call center metrics to ensure goals and objectives are met

Responsible for assuring work processes and finished work is accurate and compliant with established policies and expectations

Responsible for hiring and selection of staff

Reviews, approves, disapproves and certifies payroll and leave requests

Resolves complaints and or grievances from staff, Veterans, caregivers and congressional inquiries

Work Schedule: Monday - Friday 8:00 am - 4:30pm
Compressed/Flexible: May be Available
Telework: May beAvailable
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Analysis Officer/PD# 99744-S
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/01/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Qualifying specialized experience for this position is documented experience applying quantitative and qualitative techniques in analyzing and evaluating effectiveness, efficiency and productivity of technical programs; performing research and analysis to provide recommendation for process improvement practices; developing reports, presentations, and proposals to deliver briefings to managers; analyzing organizational budget; conducting benefit and cost analysis; and providing training to others on process improvement. (This experience must be supported by your resume to be creditable.)
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M. (if related to the position). NOTE: One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit your transcript, your application may not be reviewed.)
  • OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond You must have a combination of specialized experience and education beyond a Master's degree.
You will be rated on the following Competencies for this position:

Analysis and problem solving
Strategic thinking
Organizational performance analysis
Performance management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another, Works with a computer screen and keyboard, spends some time walking, standing, bending, climbing stairs, and carrying some light items. Stamina and concentration to meet crucial deadlines is required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .