Talent Development (Training) Supervisor

Rosewood Hotel Group
Washington, DC
Nov 25, 2021
Dec 01, 2021
Full Time
Rosewood Washington DCTalent Development Supervisor- Ideally located in the charming neighborhood of Georgetown, alongside the historic C Canal, Rosewood Washington, DC features 55 rooms, 12 suites, and 6 townhouses. The hotel, which opened in 2013, offers ample privacy, bespoke guest services and a tangible connection to the culture and traditions of the nation's capital.In addition to its enviable location, Rosewood Washington, DC presents its guests with peerless amenities and facilities. Overlooking the picturesque canal, CUT by Wolfgang Puck and CUT Bar surprise and delight with a creative, seasonally inspired menu and masterful libations. On the rooftop, CUT Above, a wraparound bar and lounge area boasts a stunning indoor-outdoor swimming pool and sweeping views of the Potomac River, Washington Monument, Roosevelt Island and the spires of Georgetown University. Fitness and spa services, private dining and meeting venues, and a calendar of intriguing curated events and occasions round out the hotel's remarkable offerings.OVERVIEW/BASIC FUNCTION:The Talent Development Supervisor is responsible for ensuring the training and development needs of the hotel are met to create a consistently high level of guest and associate engagement. The position will support the hotel's Talent & Culture (HR) function by performing all other duties within the department, as assigned by the Director of Talent & Culture, and they will maintain the highest levels of integrity and confidentiality. The Learning, Development and Auditing service responsibilities for the property will include scheduling and facilitating existing programs, implementing new programs and ensuring that all Rosewood training and development standards are met.RESPONSIBILITES:Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Provide professional expertise and support in the design, development and implementation of all talent development initiatives and trainings issued by Rosewood Hotels and Resorts. Ensure that all Rosewood training resources are available, maintained and being utilized by associates. Facilitate engaging, informative, and relevant training sessions to our associates.Assign and support new associates on boarding and training plans, ensure all associates are receiving the relevant and mandatory training within their introductory period. Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.Develop dashboards and track, document and communicate metrics and analytics related to training activities to Director of Talent and Culture. Develop and distribute monthly training calendar.Coordinate trainers needed for various programs utilizing training team and department managers. Maintain accurate records of participants in each training session. Establish and implement all forms of training and learning that are most effective in our current environment. Serve as primary point-person for information, questions, concerns, inquiries and on-going dialogue to ensure maximum participation, attendance and effectiveness.Conduct service audits in operational departments to ensure our service standards and training sessions are exceeding expectationsAll other duties as required.The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.Job RequirementsQUALIFICATIONS:Experience: Minimum of two years' experience as a hospitality trainer or training supervisor/manager. Hotel operations experience also preferred.Education: Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement. Language: Required to speak, read and write English, with fluency in other languages preferred. Bi-lingual is a plus. Physical Requirements: Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.Licenses & Certifications: None required.Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.