Manager, Software Engineering - Alerts Evaluation (Open to Remote)

Employer
New Relic
Location
Baltimore, MD
Posted
Nov 29, 2021
Closes
Dec 01, 2021
Ref
230780022
Hours
Full Time
The Opportunity As the Software Engineering Manager of the Alerts Pipeline team, you'll be working with engineers responsible for the evaluation engine of Alerts. This group builds products that help users detect, understand and resolve incidents faster and find insights in their data that would otherwise go unnoticed. This is a highly scalable, reliable, configurable, and extensible evaluation pipeline capable of processing 100s of millions of data points every minute! Additionally, you'll manage the engineers who provide Tier 3 technical support for the Alerting product. Career development of these engineers to prepare them to join one of our engineering teams is an important aspect of this role. We are looking for an experienced engineering leader with a passion to lead teams, mentor engineers, and collaborate with multiple teams across the product organization. This position is available to work from home or any New Relic office in the US. What You'll Do Enable strong and agile teams of engineers with the context, vision, skills and tools they need to succeed Own the team roadmaps, striking a balance between feature work, maintaining reliable services and paying off technical debt Lead and grow teams of software engineers that work on the performance and reliability of our Alerting platform and systems Develop and iterate on processes and practices that keep your teams focused and implementing efficiently Lead with a DevOps approach - we build and maintain our software, including taking turns being on-call, and tailoring our on-call alert policies to prevent pager-fatigue Partner closely with product management, fellow engineering leaders, and key decision-makers to set up team priorities and roadmap Foster an inclusive environment where diverse perspectives thrive Your Qualifications Must have: 3+ years proven experience in a technical leadership role leading multiple roadmaps/backlogs 7+ years of professional software engineering experience Capable of digging into and understanding the technical implications and risks of a decision Experience coaching and developing early-career engineers along with seasoned professionals Ability to collaborate within your own and across departments Proven track record of delivering high-quality, reliable software in regular, iterative releases (CI/CD and DevOps experiences highly valuable) Understanding of operating distributed data systems at scale Experience leading distributed teams with a variety of Software Development Life Cycles Nice-to-have: Exposure to cloud transformations (AWS, Azure, GCP) and/or hybrid cloud Experience with DevOps processes, tooling, and practices Please note that visa sponsorship is not available for this position. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both. Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic. About Us New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place. Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com. Our Hiring Process New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy #LI-LM1

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