IT Desk Support Analyst

American Pest
Fulton, MD
Nov 29, 2021
Dec 01, 2021
Full Time
If you love being one of the pillars of an organization's IT department, working with hardware, software, and providing support across the company, American Pest just might have an opportunity for you! We are currently looking for a dynamic IT Desk Support Analyst to join our quickly growing team. If that sounds like a challenge you're willing to take head-on, we would love to hear from you!American Pest is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily. After recently doubling in size with more growth on the way many doors are opening to bring in great new people that will help support such rapid expansion.Our business thrives off hiring A-players so if this sounds like the place for you - let's talk!American Pest is proud to offer our employees a host of outstanding benefits!What You'll Get We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!One of a Kind Employer:A great working environment in Fulton, MD within walking distance to fantastic restaurants and shopping, as well as our second location in Manassas, VA.The chance to work with a fast-growing company with many exciting changes and opportunities for a varied career experienceA diverse team that makes work fun and satisfyingFlexible working hours that allow for a comfortable work-life balanceHealth and Well-being:Cigna medical, dental, & vision insurance plan options to fit your individual needs including EPO & PPOPrescription drug programFlexible Spending Accounts (FSA) for medical and childcare expensesHealth Savings Account (HSA) available with qualified plans for medical expensesFree local gym membershipFinancial Security:Competitive hourly compensationSafe Harbor 401(k) Savings Plans (Traditional & Roth)Life insurance and short-term disability, 100% company paid (with options to buy up)Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance optionsWork/Life Balance:Full time, year-round employmentPaid training and in-depth orientationA highly experienced team of professionals to work with including several PhD Entomologists, Board Certified Entomologists, and Associate Certified EntomologistsPaid time off including eight paid holidaysA peer-to-peer employee recognition programPrizes, giveaways, and advancement opportunitiesWhat You'll Do As the IT Desk Support Analyst, you'll provide day-to-day technical support to end users across the company. You'll build, install, and maintain computer and phone systems, wireless networks, and various peripheral devices. You'll create, update, and maintain SOP's for the IT department as well as disaster recovery plans. Beyond working with existing systems, you'll also identify potential changes and system improvements and present your thoughts to senior leaders for consideration. You'll also plan, organize, direct, and coordinate all activities related to our mobile device manager (MDM) application servers, software components, mobile devices, and MDM systems. Of course, as you know, in IT there is always more, but this gives you an idea of what's in store!Who You Are So, what does it take to be successful as the IT Desk Support Analyst at American Pest? For starters, you'll have prior experience with Azure, Azure AD, and Office365 administration. You'll also have 3-5 years of IT experience (preferred)A Bachelor's degree in Computer Science or IT related field (preferred)Prior experience with Mobile Device Manager solutionsProficiency in Microsoft Office, Windows, Networking, Cybersecurity, PowerShell scripting, and Linux is ideal (Certifications preferred)Familiarity with Android and Apple phonesExperience with remote desktop applications and help desk softwareExperience working closely with others in a team-focused environmentThe ability to multi-task and prioritize competing responsibilities according to urgency and importanceWell-developed organization and time management skillsThe ability to read, write, speak, and comprehend EnglishLegal eligibility to work in the US Who We Are Founded in 1925, American Pest is a fun and energetic mid-size company located in the newly-developed community of Maple Lawn, in Fulton, Maryland (Howard County). We are a great company with a modern, attractive office with access to the latest technology. Within two years, we've doubled in size and currently employ over 300 employees with several remote workers from Tampa, Florida to St. Louis, Missouri! Being part of American Pest means doing your best, every single day, to effect positive change for our customers and our community.American Pest is part of Anticimex, a global pest control organization with a mission of being the leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity as we strive to become the global leader in pest control.Our Hiring Process Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:Application submissionComplete pre-employment assessments and a phone interviewSchedule an interview and complete our applicant surveyInterview in person at one of our three office locations in Fulton MD, Richmond VA, Charlottesville VA, or Manassas VA (travel expenses covered for applicants outside our metro area)Emailed offer letter, which is contingent on steps 6 and 7, tentative start date setCriminal background check and drug screeningReference checksOfficial start date confirmedWelcome!We are an Equal Opportunity Employer as defined by the EEOCAmerican Pest is a Drug-Free Workplace

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