Automotive Service Director

Virginia Tire & Auto
Tysons Corner, VA
Nov 29, 2021
Dec 01, 2021
Full Time
Overview Ready to kick your career into high gear? Virginia Tire & Auto is looking for a Director of Sales Operations to join our growing team. We are looking for a knowledgeable Director with experience in customer service, sales and managing day-to-day retail operations and profitability. Job Description The Director of Sales Operations is responsible for the management of day-to-day store-level operations and store-level profitability across multiple locations. Additionally, this position is accountable for the in-store customer experience to ensure that every location consistently reflects the company's values and brand. This role will be responsible for maximizing the profitability of the retail stores, controlling operating costs, implementing sales and promotion programs, and achieving sales and profitability goals alongside the Store Manager. Responsibilities Overall duties include, but are not limited to: Create a consistent in-store experience for customers across all retail operations; work with Store Managers to ensure store experience meets expectations consistently Work with Operations and Company Leadership to ensure store-wide understanding of company strategy, vision, and mission Build and maintain parts and tire vendor relationships Understand the customer and act as their voice in decision making Coordinate with store and warehouse staff to ensure that inventory supply including necessary transportation and logistics to and from retail locations is properly managed, maintained and handled Recruit across all locations and ensure that Store Managers are able to develop new hires to meet the VTA values and expected in-store experience Monitor retail stores inventory, staffing, and other operational aspects to optimize store performance Work with Operations Leadership to ensure store-wide understanding of company strategy, vision, and mission Ensure all Sales initiatives line up with Production initiatives and communications Maximize profits and assets and is responsible for short- and long-term planning in areas of budgeting, goal setting, and team development Understands the overall automotive retail environment and competitive landscape of the industry Work with Marketing to implement promotions and other marketing/advertising initiatives Lead and participate in sales training and programs to meet company goals and strategy Analyze in-store customer experience feedback to identify gaps in customer service, training, and resources. Ensure Store Managers follow up on all customer feedback. Ensure new hires properly complete the onboarding and training process Ensure compliance of company standards for storefront Control monitoring and enforcement of systems, processes, and procedures. Ie, reviewing of timesheets, ensure time logging procedures are properly being followed, ensure training compliance, etc. Hold meetings to convey key performance metrics and relevant store-level communications Education & Skills Required High school diploma or equivalent Experience managing retail stores and controlling operating costs Customer service experience Strong organization skills. Ability to multi-task, meet firm deadlines, proactively prioritize needs, and effectively manage priorities for multiple retail stores on a concurrent basis Why Join Virginia Tire & Auto? Affordable Health Insurance (starting at $0 per month) Industry Best Paid Vacation and Holidays Life & Disability Insurance 401(k) Gym Membership Reimbursement Paid Certifications and Trainings for Career Development Opportunities for advancement, including training programs where you get paid to learn High volume shops Clean professional work environment with access to the best tools and technologies in the industry Who We Are A Top Family-Owned Business in the DC area, as awarded by the Washington Business Journal, that is committed to employee advancement and growth. Virginia Tire & Auto offers career paths and stability to its 300+ employees. Best of NOVA Auto Repair winner 2013, 2014, 2015 and 2018 by Northern Virginia Magazine Top Shop in North America by Tire Review Magazine Employment Classification: Exempt Compensation: Salary commensurate with experience Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #INDOSO