Systems Analyst I (Active Secret Clearance - Tier 1/2 Help Desk Support)

Akima, LLC
Fairfax, VA
Nov 29, 2021
Dec 01, 2021
Full Time
Cloud Lake Technology, LLC, an Akima Company, is an industry leading Technology and Mission Services Provider, delivering experience-driven and cost-optimized solutions for complex business problems for our customers across the federal, commercial and public sector markets. We are seeking candidates with relevant web development experience, high aptitude, drive for excellence, and zeal for learning, who wish to grow with one of the fastest growing companies in the industry. Responsibilities: The System Analyst I will be responsible for assisting customer end-users in a variety of issues, to include troubleshooting and resolving computer and access problems (eg, resetting passwords, etc.) at the customer location. They will manage and support walk-ins as well as requests via the ticketing system. Troubleshooting support could include remoting into virtual computers in order to work through the issue. This individual will report to the IT Manager and take direct guidance regarding recurring and ad-hoc tasks. Additional support could include: 1) collecting and compiling data for reports; 2) researching issues and/or technologies in order to assist in the identification of feasible solution alternatives to meet customer objectives, 3) troubleshooting files, printers, network access, or other peripheral issues; and, 4) providing backup support for any IT function that falls under the team's purview. The qualified individual should have an open mind and be willing to perform any reasonable IT task that falls within the scope of the contract provided they have the ability to do so. They will be willing to engage in the on the job training to learn new skills. Minimum Qualifications: Consistent with Presidential Executive Order 14042, you must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19. The Executive Order generally requires that federal workers and federal contractor employees be fully vaccinated by January 4, 2022. High School diploma Three (3) years of experience in the use of applications on medium to large computers Two (2) years of help desk and/or system administration experience Excellent customer service Minimal direction required to meet job expectations Demonstrated ability to self-motivate and proactively seek solutions to problems or resolve roadblocks Experience troubleshooting user's computer issues Experience with Microsoft Office Word, Excel and Outlook Experience troubleshooting Windows 10 operating system Experience managing users and computers with Active Directory Strong communication skills (verbal and written) Professional demeanor and ability to effectively engage with senior level managers Certifications: A+, Security+ Clearance: Active DOD Secret clearance The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law . We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis. The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. Please do not use the dedicated email or phone number above to inquire on the status of your job application. In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application. #CJP-1234