Senior Operations/Branch Manager - Customs Brokerage

Baltimore, MD
Nov 29, 2021
Dec 01, 2021
Full Time
Summary: The Operations Manager - Customs Brokerage is responsible for directing the operations of the department and related functions of the station while maintaining a compliant, productive and profitable operation. Job Duties : - Monitors team productivity and assigns new accounts Establishes new accounts, based upon review of POA's and completed client information sheets, etc. Manages P&Ls against budget and all accounting associated with station Maintains high compliance for customs brokerage by keeping abreast of new regulations affecting customers, ensuring requests from Customs are handled in timely fashion, and through research classifications for clients, as well as reviewing the accuracy of POAs Initiates and handles new client start up processes and maintains customer relationships Trains individuals within teams to take responsibility of new client accounts Reviews daily reports to eliminate potential errors Resolves problems, troubleshoots Reviews and addresses accounting discrepancies Manages employees including interviewing, hiring, training, evaluation, and coaching Ensures assigned work group members have recorded time and attendance Requirements: . Bachelor's degree from a 4 year college or university preferred Minimum 4 to 7 years relevant experience and/or training; or an equivalent combination of education and experience Brokerage License required for Customs Brokerage managers Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Environment: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, reach with hands and arms. The employee is required to stand, walk, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles, and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

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