Help Desk Agent (Weekend)

Rockville , MD
Nov 30, 2021
Dec 21, 2021
Full Time
Westat is currently seeking individuals to work Saturday and Sunday (2:00pm - 8:00pm) to support our field interviewers and respondents with research surveys for our Rockville, MD office. A successful candidate must have demonstrated customer support experience in responding to phone calls, email, and voicemail.
Job Responsibilities:
- Answer technical calls, emails and voicemails.
- Solving or troubleshooting problems that relate to the technical support of hardware and data transmissions.
- Answer procedural questions and document issue details into Westat's customized ticketing systems.
Minimum Qualifications:
- A High School Diploma or GED is required to apply
- Must have 1-3 years customer service experience
- Professional attitude with strong verbal and written communication skills
- A strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices.
- Candidates must be able to speak clearly in English and follow established protocols
- Ability to train and work from our Rockville, MD, office
- Associates Degree or higher
- Prior experience with remote sessions such as LogMeIn

Protecting the health and safety of our employees and survey participants is a top priority for Westat. As a federal government contractor, Westat will require Westat staff, regardless of work location, to provide proof that they are fully vaccinated against COVID-19 upon hire or prior to January 4, 2022, whichever is later, and to follow all safety protocols, subject to approved accommodations under applicable law.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by Federal, state, or local law.