Design Operations Risk and Insights Lead - Top of House, Experience Design

Capital One
McLean, Virginia
Nov 29, 2021
Dec 21, 2021
Full Time
Locations: VA - McLean, United States of America, McLean, Virginia

Design Operations Risk and Insights Lead - Top of House, Experience Design

We are currently seeking an Design Operations Risk and Insights Lead to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.

As an Design Operations Risk and Insights Lead for Capital One's Design organization, you will apply your process, risk management and analytical skills to create operational reporting and measurement tools, routines and standards to drive operational and risk maturity within the organization. You will be responsible for developing and deploying best-in-class resources and processes for design associates and leaders within the organization that drive efficiency, promote productivity and enable effective cross-organizational decision-making. You will be responsible for front line risk management practices to identify, measure, monitor, control, and report risks within our risk appetite.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection
  • Encouraging innovation and helping shape and manage effective and efficient risk practices within the organization
  • Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work
  • Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs
  • Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points
  • Driving momentum by creating transparency to the overall operations and risk portfolio
  • Connecting with design operations, chiefs of staff, and design practice communities by learning, sharing, and teaching
  • Establishing consistency of terminology and standardized reporting at TOH and across XD business units in collaboration with key partners

Lead & Develop Teams
  • Building and leading a successful team by mentoring, coaching, and elevating others
  • Guiding team members in strategy, research, alignment, analysis, process improvement, and change management
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovery, Delivery and Support
  • Assisting and driving project delivery, including project and process management, reporting, and stakeholder engagement
  • Own drafting and reviewing materials for senior management, and other governance activities
  • Identifying, standardizing and scaling operations best practices, specifically with respect to risk management and overall metrics and reporting
  • Designing, streamlining and automating organization-wide operational processes to simplify and enable associates and leaders to focus on their work
  • Developing and deploying a communications and education strategy for operational or risk management change
  • Maintaining all operations metrics, reporting, feedback and routines:
    • Reporting on the portfolio of work, organizational health and satisfaction to stakeholders
    • Coordinating and facilitating operational activities and events
  • Tracking effectiveness of operating standards and talent/performance management activities
  • Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution
  • Leading Audit engagement as point person when Audit Responses arise
  • Ensure Data Management policies are followed, and controls are monitored
  • Assist in capturing, maintaining, and analyzing data, interpreting it to ensure consistency and adequate Risk Management adherence

Basic Qualifications

  • At least 5 years of experience with process and analytics management

Preferred Qualifications

  • Comfortable managing cross-channel and cross-organizational experiences
  • Comfortable working with Risk, HR, Finance, Tech and Strategy partners
  • Experience managing multiple large portfolios of work
  • Familiarity working with design, creative or analytics teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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