Manager, Product Mgt. - Agent Servicing Platform

Employer
Capital One
Location
Richmond, Virginia
Posted
Nov 29, 2021
Closes
Dec 02, 2021
Ref
R112034
Function
Finance
Hours
Full Time
West Creek 1 (12071), United States of America, Richmond, Virginia

Manager, Product Mgt. - Agent Servicing Platform

The Customer Channels Product and Platform team focuses on our servicing agent capabilities with a deep focus on our customers, our associates who help them, and data.

We look for people who obsess over creating great experiences and thrive in an entrepreneurial environment driven by both analysis and creativity. You are a strong Product leader who is selfless and invests in the success of your peers, managers and customers with a deep understanding of products, analytics, technology and operations.

As Product Manager, you'll lead cross-functional teams of product owners, designers, engineers, and business analysts who share your passion and drive for solving human and business problems with technology and data. In this role, you will:
  • Have a bias to action and a proven track record of delivering minimum viable products and business models to market at rapid speed
  • Develop new applications and platforms that underpin our customer experience in our agent channel
  • Drive vision and strategy by leading product/tech discussions and developing business intent, platform roadmaps, and Card customer experiences
  • Drive product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis
  • You should have knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, RPA, API's, Big Data, Native UI's) and how they are used to empower business and technology to deliver great products.
  • Ground assumptions in human centered design with a natural empathy for customers
  • Lead the design and build of new automation and machine learning solutions that simplify processes for clients and associates.
  • Stay abreast of new AI technologies that are driving business process simplification across the industry and be the leader in driving that change by partnering and piloting across various business areas.
  • Partner with the Technology team to bring Product Vision to life and inspire the team by driving design thinking mindset for Product Owners, developers and designers.
  • Demonstrate a high level of intellectual curiosity and comfort with ambiguity.
  • Experience working with Agile Methodologies will be critical
  • Previous experience with startups and or fintechs is helpful


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering


Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 3+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).