Senior Solutions Architect - Enterprise Networking

ePlus inc.
Columbia, MD
Nov 28, 2021
Nov 30, 2021
IT, IT Architect
Full Time
Job Description: Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem. As a Senior Solutions Architect - Network Security, you will be responsible for supporting regional sales efforts by developing enterprise technology solutions for our clients. This requires a wide base of core technical knowledge as well as specialization in specific technology disciplines, but also a deep commitment to customer success with measurable outcomes. From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more. Job Responsibilities: Meeting with customers to assess business needs and solution requirements Explanation of solution architectures via whiteboarding, presentations and client interaction Creation of complex product solution configurations and associated Bills of Materials (BOMs) Detailed scoping of professional services engagements and creation of Statements of Work (SOWs) Involvement with professional services projects and managed service onboarding processes Assisting with customer satisfaction issues, technical problems and case escalation as needed Maintaining relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary Attend training and technical conferences to support ePlus partner relationships and to stay current on technology industry trends Maintaining key manufacturer certifications related to personal technical specializations as well as company partner requirements Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed Your Corporate Responsibilities: Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis. Handle confidential matters and information professionally Conduct business in a professional, competent and ethical manner Adhere to corporate policies and procedures Job Knowledge/Skills: Professional demeanor with persistent customer service focus Excellent communication and presentation skills, both written and verbal Ability to manage multiple priorities with numerous daily demands for your time General technology knowledge - should be comfortably conversant in at least half of the following: IP networking Modern application architectures Scripting/automation/orchestration tools and techniques One major operating system family - Windows or Linux One major public cloud provider - Amazon, Microsoft Azure or Google Compute fundamentals - server architecture and configuration Storage fundamentals - access protocols, data protection, performance, etc. Server/host virtualization - VMware vSphere, Microsoft Hyper-V or RedHat KVM Containers/microservices Unified communications/collaboration Specialized knowledge (in-depth understanding) in at least two (2) of these areas is required: Network/security infrastructure - such as Cisco, Palo Alto, Juniper, CheckPoint, Fortinet, F5 Network segmentation and policy-based control - such as Cisco ACI, VMware NSX DNS/email - such as Cisco Umbrella/ESA/WSA, Proofpoint, Mimecast, FortiMail Identity/access control - such as Cisco ISE, Aruba ClearPass, Forescout, ZScaler, Cyxtera Application delivery/security - such as F5, A10, Imperva, Splunk Knowledge in these areas is not required but highly relevant: Data assurance - such as Digital Guardian, Symantec, Varonis Endpoint protection - such as Cisco AMP, Palo Alto Traps, Cylance, CarbonBlack, Crowdstrike Education and Experience: Presales experience and a track record of scoping and selling professional services. While experience with other vendor solutions is desirable, this is a Cisco-focused role. Knowledge of Cisco's current networking product lines and sales tools such as CCW is essential. Multiple industry-recognized certifications, eg, CCIE, VCP, CISSP, etc. In particular, CCIE in Routing/Switching is strongly preferred. Bachelor's degree in related technology and 5+ years of experience, or master's degree in related technology and 3+ years of experience. Physical Requirements of Position: Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally. ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans. #LI-KB1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)