Service Coordinator

Service Coordination Inc
Westminster, MD
Nov 28, 2021
Nov 30, 2021
Program Manager
Full Time
Service Coordination, Inc. is looking for Service Coordinators with a passion to serve and work within your community - people who LOVE what they do and who are ready to *finally* be taken care of to the same degree that they care for others!Why should YOU want to work with us?We offer competitive pay, including ALL travel (mileage + drive time) and quarterly bonus potentialGenerous Employee Referral ProgramExcellent benefits, including a tuition reimbursement program, a student loan repayment program, medical, dental and vision plans, 100% employer paid short-term and long-term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous vacation and sick leave accrual and holiday payExtensive paid training and employer-provided laptop and cell phoneSupportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual ReviewsOur roots at SCI extend back to 1982, and our mission has always been the same: to effectively care for our team, the people we support, and our community. SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.Even during the COVID-19 shutdown, our Service Coordinators didn't miss a beat. They adapted to their surroundings and found new ways to ensure they remained available and helpful to the individuals they support. Does this sound like you? Send us your resume for review! We'd love to see what you bring to the table!Position Requirements:Bachelor's or master's degree in a Human Services fieldValid Driver's License and an insured vehicleIf you are the type of person who welcomes a challenge and is looking for a rewarding position where you can truly make a difference, please contact us to learn more!For Full Job Description see below:About the JobService Coordinators provide targeted case management by advocating, arranging and monitoring services and identifying supports for people with developmental and intellectual disabilities.Some key duties attached to this role are: establishing positive relationships with the people we support and other stakeholders, facilitate the creation of person-centered plans and monitor throughout the year, enter activity notes within 24 hours, maintain records and deal with sensitive information, facilitate resolutions and provide resources to the people we support.Education required: Bachelor's degree or Master's degree in a human service field.Provide Case Management services to individuals who have an intellectual disability and/or developmental disability. Primary objectives of this position include:Establishes positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders.Routinely explores options, areas of interest and preferences and growth opportunities for each person served.Establishes and monitor an annual Person-Centered Plan that identifies outcome important to the person, outlines support needed and required, and secures ongoing support services and continuously monitors and evaluates the quality of the services provided.Meets state mandated requirements for all duties of the Service Coordinator roleIdentifies and secures ongoing support services and provides assistance to individuals with developmental disabilities. Establishes a Person-Centered Plan (PCP) for services, implements, and continuously monitors and evaluates the quality of the services provided. Ensures that the services provided meet state mandated standards.Essential Duties:Advocates on behalf of individuals, provides resources information, and educates them to become more self-determined.Provides education to individuals and their familiesProvides education on how to coordinate and advocate for servicesEncourages individuals to empower themselves and achieve optimal level of independenceEducates individuals on the principles of self-determinationCollects information and documentation related to eligibility for DDA services and recommends eligibility and priority to DDA.Meets with individuals and/or family to obtain informationObtains relevant information and supporting documentationCompletes a Comprehensive Assessment (CA)Plans for, and updates Person Centered Plans (PCPs)Plans for, facilitates, develops, and continually updates Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.Engages in person-centered planning process with individualsDevelops and writes the PCPs in collaboration with the individualConducts PCPs preparations with the individualWrites the Self-Directed PlanResearches, identifies, refers, and coordinates resources and services to achieve the outcomes specified in individual's PCPs, and shares resources with other team members.Travels to meet with support staffProvides information, makes referrals, and assists individualsAssists individuals with transitioningCompletes required paperwork and follows up for waiversIdentifies services and collaborates with providers for individuals in state facilities to transition successfully into the community.Identifies services and collaborates with providers to support those with forensic involvementMonitors Person Centered Plans (PCP) and conducts follow-up activities.Conducts on-site visits to observe individualsConducts timely visits and contacts as defined in regulationsObtains information regarding individuals' progress toward goalsSubmits the Recertification of Need (RECON)Identifies new medical and health services, and other individual needsSubmits recommendations for new DDA priority categoryCompletes the Agency Investigation Report (AIR)Applies or re-applies for necessary programs or servicesCommunicates with providers regarding resolution of individual's concernsOversees provision of documentation to apply for medical assistanceAdheres to SCI and policies and procedures.Meets performance utilization benchmark to ensure compliance with SCI standardsMaintains individuals' HIPAA records in secure locationsUtilizes tracking and time management toolsRequired Competencies:Problem Solving: Using a solution-based approach, identify options and workable solutionsDecision Making: Identify a range of alternatives and evaluating potential courses of actionJob knowledge: Possessing the basic knowledge necessary to perform the job or functionAchievement: Striving to accomplish high goals or standardsInitiative: Taking action without being told to do soTrustworthiness: Securing the confidence of others through consistent words and actionsRespect for others: Working to understand and empathize with the position of othersInterpersonal communication: Interacting effectively with others to convey thoughts and ideasBuilding Relationships: Establishing and maintaining positive rapport with othersService Orientation: Responding to others in a timely manner to satisfy their needsTeamwork: Working cooperatively with others to accomplish goals or objectivesDependability: Reliably following through on commitments made to othersFlexibility: Willingness to take alternative actions given appropriate justificationDetail Orientation: Attending to all steps and follow-ups necessary to accomplish a taskProfessionalism: Conducting oneself with high standards and integrityPlanning: Looking forward in addressing tasks to anticipate steps and contingenciesStress Tolerance: Maintaining stable performance under the pressures of work or lifeWork Attitude: Approaching work with a positive "can do" mindset.Education required: Bachelor's degree or Master's degree in a human service field:Human Services AdministrationPsychologySociologySocial WorkRehabilitation StudiesCounselingSpecial EducationChild developmentPublic Health AdministrationDeaf StudiesEducationExperience:Experience in working with people with developmental disabilities preferredExperience with person centered planning preferredWilling to submit and pass a CJIS background check.Our recruitment process:Take the AOE Reasoning and Situational Judgment Assessment! Both assessments will only take 20-25 minutes and you'll have one week to finish this step so no rush!We'd like to talk to you! Learn about your background, how you handled situations in the past and what made you apply to Service Coordination.Interview with the supervisors! Our supervisors have real-life experience working in the field and can answer your questions about what to expect on the job and what it's like to be a resource for the people we support.Disclaimer: The recruitment process is approved by Service Coordination Inc.'s Recruitment Committee and subject to change based on business needs.In recognition of the continuing COVID-19 pandemic, Service Coordination Inc (SCI) is committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Maranda Henderson at MHenderson@ or 240-409-4372.SCI is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Service Coordination is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Maranda Henderson, HR Manager, at MHenderson@ or 240-409-4372.#ServiceCoordination#CaseManagement#CaseManager

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