Breakfast Host/Hostess

Best Western Dulles
Sterling, VA
Nov 23, 2021
Dec 01, 2021
Full Time
OverviewNOW OFFERING A $600 STAY-ON BONUS! You will receive $200 after 45 days of service, $200 after 90 days of service, and $200 after 180 days of service. Join the awesome team at the Best Western.This position is responsible for preparing and setting up breakfast area, assisting in greeting and seating breakfast guests, clearing and resetting tables in an efficient and courteous manner, Adheres to all health regulations, stocks necessary supplies, and performs basic breakfast area cleaning duties. Follows Best Western's high standards of quality to ensure guest satisfaction.Responsibilities:Guest Service : Greets all guests in a courteous and friendly manner. Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest. Assists other team members as necessary to meet guest needs. Understands and follows Best Western's guest service recovery program.Bussing/Cleaning : Responsible for preparing, setting and clearing breakfast and wiping down tables and counters, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary. Transfers full tubs to the prep room, and assists other hotel staff as needed.Safety/Risk Management : Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and prep room. Follow all Best Western's procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.Self Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings and adheres to B. F. Saul Company Hospitality Group attendance policy.Miscellaneous/Other Duties : Completes all required side work, and takes initiative to jump in to assist other hotel staff as needed. Works as a team player and actively contributes to the success of the guest's experience.Helps control expenses : Follows Best Western's procedures when handling product and supplies. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.QualificationsREQUIRED SKILLS AND EXPERIENCEEducation : High school diploma/GED or equivalent experience required.Experience/Knowledge/Skills/Abilities : Must be customer focused, pay attention to details, and work well with others. Must be able to perform job duties in a repetitious and fast paced environment.Physical : Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.PREFERRED SKILLS AND EXPERIENCEExperience/Knowledge/Skills/Abilities : Prefer one year prior bussing experience in a fast paced environment.EEO AA M/F/Vet/DisabledPI154441571