Desired Traits: Ability to earn the team's respect and lead by example Ability to partner and build relationships across the organization to collaboratively achieve goals Ability to facilitate and support discuss and conflict resolution at the team level, as well as with key Stakeholders and Subject Matter Experts Ability to communicate effectively and concisely with team members, program team members, and Stakeholders Ability to conceptualize process to paper Proactive, with the ability to adjust or flex approach based on the situation at hand Passionate about continually learning new tools and techniques to support the team and encourages others to do so as well Exhibits a positive approach with a self-motivated disposition in tackling initiatives Key Responsibilities: Elicit needed business cases with project team and project owners, defining business outcomes, including key performance indicators, and linking to strategic solutions. Review, analyze, and evaluate Operational Business Processes and contextualize where opportunities can be realized. Work with business partners within one or more business functions to align operational and technology solutions with business strategies. Work on continuous improvement of processes and technology by using operational process mapping to eliminate waste and deliver end-to-end value. Leads the creation and maintenance of Information Technology (IT) business solution architecture models to support end to end business and technology documentation. Collaborate with internal Business and Technology Product Owners to shape scope of needed change for implementation requirements. Partners with Business Modeling Architecture team, Business Product Owners, Technical Product Owners, and Enterprise Architecture teams to support Cigna and Express Scripts initiatives Support Line of Business Lead in prioritization and forecasting of roadmap and architecture schedules based on team velocity and Stakeholder requests Develop end-to-end architecture models, utilizing the DoDAF framework and BPMN methodology Actively participate in architecture reviews (peer and team reviews) to provide constructive criticism and elicit optimal quality and accuracy of architecture deliverables Required Experience / Qualifications: 3+ years of experience in IT Bachelor's degree in related field or 5+ years relevant experience without Bachelor's Degree Competency in Visio and other Microsoft applications including Word, Excel, and Outlook Excellent listening and documentation skills Fundamental analytical and conceptual thinking skills Ability to adapt in a dynamic work environment and make independent decisions Ability to work collaboratively across project teams Adaptability and willingness to learn new tools and applications Ability to learn new technology and technical products to increase technical skills and expertise Desired Experience / Qualifications: Bachelor's degree in related field with 5 years of experience or Master's degree in related field with 3 year of experience or 11 years relevant experience without Bachelor's Degree Understanding of Business Process Modeling, BPMN, (experience a plus) Experience working with architecture frameworks - DoDAF, TOGAF, Zachman Experience creating detailed reports High-Level Technology knowledge/comprehension a plus Excellent planning, organizational, and time management skills Business process mapping experience in MS Visio Business process management and/or Process performance management Healthcare/Pharmacy Benefit Management (PBM) experience Certification in business/solution/enterprise architecture or BPMN 2.0