Retail Manager, Shenandoah National Park and Peaks Of Otter

Delaware North
Luray, VA
Nov 28, 2021
Dec 01, 2021
Full Time
The Opportunity Delaware North Parks & Resorts is hiring a Retail Manager to join our team at Shenandoah National Park. As Retail Manager you will oversee the day-to-day operation of a multi-store retail and grocery operation and contribute to the overall success of a lodging, food & beverage, and retail operation located on the iconic Skyline Drive. This position is based from our Luray, VA offices. Responsibilities Directly manage a seven-store retail operation in Shenandoah National Park, and help oversee a 3-store operation on the Blue Ridge Parkway in Bedford VA. Drive exceptional guest experience in-store through merchandise presentation, product inventory levels and trained associate team. Work directly with Buyers, communicating on trends and performance. Responsible for buying locally produced product under direction of Buyer and Director of Merchandise. Communicate regularly with corporate retail support and VP of Parks & Resorts Retail on business. Works with retail support on all corporate retail standards. As part of on-site leadership team, collaborates with other managers to drive success at business unit. Support needed financial reporting of retail operation including daily and monthly retail reporting and company directives on physical inventory reporting. Provide support and direction to retail supervisors on implementation and company policies and procedures and ensure proper follow-through. Focus on supporting retail associates on company policies and procedures to ensure quality associate performance and experience for guests. Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, employment, and EEO. All other duties as assigned. Qualifications At least 2 years' supervisory experience. 1-3 years retail operations experience required. Experience planning and purchasing inventory required. Ability to train and develop team. Proficiency with Microsoft Office Products including Word and Excel. Effective communication and organizational skills. Must be able to travel between offices in Luray, VA, Peaks of Otter Lodge, and Shenandoah National Park. Physical Requirements Must be able to lift at least 30 pounds. Frequent standing, bending, lifting, walking. Who We Are Peaks of Otter Lodge, which Delaware North began operating in 2013, has served as the preferred lodging option on the Blue Ridge Parkway for over 50 years. The Lodge offers guest rooms, meeting facilities, a full-service restaurant, a lounge and gift shop - all overlooking beautiful Abbott Lake and majestic Sharp Top mountai At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.