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Senior Application Engineer

Employer
ST Engineering iDirect
Location
Herndon, VA
Closing date
Nov 29, 2021

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Overview: ST Engineering iDirect is a global leader in satellite communications (satcom) providing technology and solutions that enable its customers to expand their business, differentiate their services and optimize their satcom networks. Through the 2019 merger with Newtec, a recognized industry pioneer, the combined business unites over 35 years of innovation focused on solving satellite's most critical economic and technology challenges, and expands a shared commitment to shaping the future of how the world connects. With your talent and energy paired with our vision and technical leadership, the most fulfilling work of your career is waiting for you at ST Engineering iDirect the sky is truly the limit!* We are seeking an innovative, creative, and experienced Applications Engineer who is ready for the challenges, responsibilities, and rewards that come with working in a high-energy, fast-paced environment. iDirect is dedicated to providing next generation solutions for broadband IP networking via satellite networks. As the leading innovators in this new space, our diverse and talented team of internet, satellite, and telecommunications professionals continues to break new ground and create significant opportunities for network operators, for service providers/ resellers, and for corporate networking professionals. Responsibilities: Provide direct technical assistance (remotely and onsite) to STE iDirect's customers Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer Plan, design and contribute to commercial roll-out projects such as installations, acceptance tests and training Execute and Lead service interventions such as system upgrades, configuration changes and preventive maintenances Interface with other departments on product deficiencies, whilst acting as the customer's liaison Contribute to Product Lifecycle Management by providing input for Products improvement via continuous interaction with Systems Engineering Issue technical bulletins, procedures and work methods in order to maintain and extend the STE iDirect product knowledge base Assist in the validation, documentation and training of new products and software releases Be part of rotating shift duties in support of 7x24x365 operations as part of the follow-the-sun support in collaboration with other offices collaboration Participate actively in continuously improving STE iDirect's operations Contribute and lead company task forces to restore and resolve Customer Problems Administer efficient working of infrastructure and assist to install an effective equipment base Qualifications: Degree in Electrical Engineering or Computer Science with emphasis in telecommunication systems preferred 3+ years IP-based networks with a CCNA certification or equivalent experience with switch & router configuration and tooling eg Wireshark Practical experience with OSI model and protocols: HTTP, UDP, TCP, ICMP, IP, MAC 3+ year of experience with Linux CLI (CentOS) and scripting languages eg Bash, Python 3+ years satellite communications protocols such as DVB-S2, DVB-S2X, MF-TDMA, DVB-RCS, Mx-DMA 3+ years of experience working with ground satellite systems 3+ years of experience working with high data rate satellite modems Effective oral and written communication skills Ability to multitask and effectively manage time Professional verbal and written knowledge of English Desired skills and experience: 1+ year virtualization frameworks based in OpenStack like Windriver or VMware 3+ years of experience with the ITIL service delivery process; service desk (incident, change & problem management) and SLA & KPI reporting Field experience with VSAT installation, activation (line-up) and troubleshooting Field experience with antenna integration and Open AMIP protocol Experience in class room training and practical demonstration Extensive experience in designing and implementing system level procedures Extensive experience in technical writing to create training content, work procedures and acceptance test plans

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