Job Description Responds to customer inquiries regarding patient accounts and assists in resolving issues and concerns. Maintains professional and courteous behavior to ensure positive image within the community served and to promote customer satisfaction. Assists management with the training of new hires. As a call center representative, it is expected that each representative logs on to the Openscape phone system daily. Contributes to the achievement of performance KPIs related to caller wait time, abandonment rate and average talk time. Contributes to and works in a team environment. Demonstrates dependability, self management, initiative, creativity, and problem solving abilities to improve the quality and efficiency of the department.AAHAM Certification as a CRCS-I (Certified Revenue Cycle Specialist) is a plus Detailed working knowledge and demonstrated proficiency in multiple payers application billing and/or collection process, with particular focus on billing specifications and contractual arrangements or multiple payers insurance verification and pre-certification guidelines. Basic working knowledge of the Corporate Financial Assistance Policy, the Corporate Billing and Collections Policy, UB04 and/or 1500 billing. Excellent communication, analytical, interpersonal and organizational skills. Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications.