Systems Administrator (Implementation & Customer Support)

American College of Radiology
Reston, VA
Nov 26, 2021
Nov 29, 2021
Full Time
As an Systems Administrator, you will be responsible for the implementation and customer success of ACR developed products and solutions. ACR develops workflow-based imaging data and analytics platforms and applications for health care organizations in clinical research, quality registries, accreditation, education, and AI (model testing, AI validation network). You will work with clinicians, researchers, and IT professionals at external healthcare organizations to install/setup, monitor usage of the platforms and applications already installed and help them integrate with their internal imaging and clinical systems. Once the customers start using the ACR products, you will provide first level of support and work with the internal teams as needed to resolve the issues. You will work closely with other team members of the Customer Success team and internal development teams to provide input and help prioritize features and functionalities to meet the needs of the customers. Responsibilities:Build relationships with customer organizations (Hospitals, Private Practices, Educational Institutions, Industry Partners, Research Sites etc.) to help with installations and configurations of the ACR developed products and systemsAssist in creating product implementation plans and communicate them to internal and external stakeholdersProvide support for the installed nodes, diagnose issues, and identify solutionsManage product and release roll-out communications to customer organizations across the country and internationally.Identify customer needs, analyze their workflow and provide feedback to internal development teams to enhance ACR productsWork with other customer success team members to provide the best customer serviceDefine metrics to measure Customer Success with the Site Success Team and provide regular updates to ACR IT leadershipWork with internal and external security teams to get the approval to use the ACR applications at customer organizationsIdentify new opportunities to leverage ACR products across all customer organizationsBuild and manage support process workflow with management guidance and internal development team feedbackPrepare and manage user-facing documentation with the help of internal development teamsLook at trends and analyze the use of the ACR products and applications to help improve the products with the product teamsQualifications:Bachelor's degree preferably in computer science or Information systems or related technical disciplineExperience with medical imaging system administration and/or EMR / EHR system administration3+ years overall IT experience at hospitals, private practices, imaging facilities or other equivalent place with an understanding of medical terminology and workflowExpertise in implementation and support of applications that run on Linux and Windows Operating SystemsWorking knowledge of networking protocols such as DNS, HTTP, TCP, UDPExperience using networking tools for troubleshooting such as netstat, ping, curl, nslookupFamiliarity with bash, PowerShell scripting languages and working in a terminal.Working knowledge of DICOM and / or HL7 / FHIR standardsExcellence in written and verbal communication skillsExperience in elicitation and presentation of external customer feedback and requirementsPreferred:System Administration experienceExperience working with multiple Linux distributionsExperience being a part of a matrix organizationExperience from working within any of following software development disciplinesIT OpsDevOpsSoftware DevelopmentSoftware Quality Assurance~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~ACR offers a rewarding employee experience: innovative culture, professional growth potential, competitive compensation and an exceptional benefits package, including a defined contribution pension plan, 403(b); generous paid time off package; insurance plans with the leading providers; flexible spending; tuition reimbursement; training opportunities; and wellness reimbursement.To learn more about ACR's rewarding employee experience, culture, and benefits, visit Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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