Customer Service Representative II

Employer
Adecco USA
Location
Baltimore, MD
Posted
Nov 27, 2021
Closes
Nov 29, 2021
Ref
227852966
Function
Customer Service
Industry
Other
Hours
Full Time
Customer Service Representative (Remote) Adecco is actively recruiting for Customer Service Reps in our Baltimore, MD area. Candidates will work remotely but will be asked to come by the office on occasion for additional training and equipment distribution. Monday - Friday $20.00hr Job Description: Effectively handle customer inquiries based on established contact and operations standards while providing a personalized customer experience Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concerns Determine customer needs and work to exceed expectations, ensuring satisfaction Meet or exceed expectations for service level, schedule adherence, customer satisfaction, quality Acquire information and process customer requests using Company systems Promote products and services, as appropriate Perform outbound calls Use professional judgment and escalate customer issue/concerns to leadership when appropriate Requirements: High School Diploma Effective Written and Oral Communication is a must Minimum 2 years customer service experience required Call Center experience preferred Experience in the Energy, Telecommunications or Financial industries a plus Proficient in Windows environment, email, and typing Proficient in using personal computers with Microsoft Office, ACD call center telephone and headset, and basic calculator At Adecco, we care about our associates' wellbeing on the job and off, which is why we offer the following benefits: Weekly pay with direct deposit and pay card Referral bonuses Free access to skills training Medical, dental, and vision plans Paid Holidays 401(k) Plan For instant consideration for this position please click on Apply Now. Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: -privacy/ The Company will consider qualified applicants with arrest and conviction records. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy The Company will consider qualified applicants with arrest and conviction records

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