Customer Service - Food Industry

The Chefs' Warehouse
Catonsville, MD
Nov 27, 2021
Nov 29, 2021
Full Time
At Chefs Warehouse we are an industry leader in food distribution! We have a distinct competitive advantage in serving our customers because of our extensive selection of distinctive and hard-to-find specialty and center-of-the-plate food products, What's on our menu? Enticing Appetizers: A culture that is full of flavor and inviting! Creating an environment of belonging, where everyone is welcome! Delivering our best in everything we do We are committed to high quality food and dedicated to a positive team culture. Divine Entrees: Paid Vacations, Paid Holidays Health, Dental and Medical Benefits Weekly pay Life Insurance 5% above cost for our high-quality food products Employee discounts for travel and events. 401k What's for Dessert? The icing on the cake The safety of our employees is our priority! WE have created essential guidelines to assure we are following CDC regulations! CALLING ALL FOODIES !! +COMPETITIVE WAGE + PAID WEEKLY + MEDICAL, DENTAL, VISION BENEFITS + + GREAT WORKING ENVIRONMENT + 401K PLAN CUSTOMER SERVICE - ORDER ENTRY JOB RESPONSIBILITIES Report to work on time with a professional attitude. Receive incoming calls from customers, prepare orders and expedite. Suggest and sell additional items over the phone. Inform customer of items not ordered or out of stock per regular ordering process offering subs where available. Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail. Ensure accuracy of outgoing, entered orders. Work with outside sales team reporting irregularities, problems and requests for outside sales assistance. Direct phone calls to the appropriate team members. Builds and maintains customer relationships. Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level. Assist with processing special orders and customer price lists. Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent. 85% of work day is spent on telephone. Attend inside/outside sales meetings and take part in sales activities, as needed. Other projects or tasks assigned by Manager as needed. Document and keep record of customer complaints on Footprint and create quarterly report of same Sale Recall coordinator. Ensuring all affected customers are notified via phone and letter within 24hrs of any recall Qualifications: Minimum education: High School Diploma. Previous food service distribution, Restaurant Server, Customer Service and/or call center experience preferred. Strong knowledge of food products, product categories or restaurant industry preferred. Must be a team player with a positive attitude. Excellent verbal, telephone and written communication skills. Order entry /data entry experience. Self-motivated, professional, goal oriented and able to handle multiple tasks. Must have a sense of urgency and be able to work under pressure. Flexibility: ability to work well with all departments and levels of staff both internally & externally. Language Ability: Bilingual in English/Spanish a +. Ability to respond to common inquiries, orders, or complaints from customers or members of the business community. Math Ability: Basic math skills with addition, subtraction and multiplication. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word and Excel. Experience with an order entry system. Must be able to operate common office machines. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. #IND1 #CUSTOMERSERVICE #INSIDESALES #CSR #FOODSALES #FOOD The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.