Field Service Technician

Vector Security, Inc.
Columbia, MD
Nov 27, 2021
Nov 29, 2021
Full Time
Join our Team At Vector, our team is brought together by a passion for providing premier intelligent security solutions to our clients. This is what empowers our team to make decisions ensuring the customers best interest is at the core of our service. Do you enjoy servicing advanced security solutions for customers? Do you thrive on challenging yourself to stay informed of trends in the security industry? If so, Vector IS a great career choice for you! Our ideal Service Tech thrives on analyzing and solving problems. You enjoy educating the customer on home automation and the importance to their safety and security needs. Individual will run service calls from Richmond to Harrisonburg. What You Do : Service Tech. will troubleshoot, repair and test a multitude of advanced solutions including wired and wireless burglar and fire alarms, as well as CCTV and access control systems. Work with our sales team to ensure our customer receives the highest level of professional care from start to finish. Service Tech. will interact with customers regarding system repairs and or additions Ability to work weekends, as needed, and available for on-call duties What You Need: High school diploma or equivalency Valid driver's license Minimum of 2 - 4 years of experience servicing wired and/or wireless security systems Excellent Customer Service and Communication skills; verbal and written Practical experience using drills and basic tools Ability to climb heights of up to 40 ft. What You Get: Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive: Medical, dental, and vision coverage Company paid life and AD&D insurance Company paid short- and long-term disability Voluntary benefit products 401k retirement savings plan after just 60 days Paid time off for vacation, sick and floating holidays Tuition reimbursement Employee Assistance Program (EAP) Career progression is important to us at Vector, so expect to be challenged to learn new things on a daily basis Company Overview: Why Join Us? Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we've got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you. And when we find good people, we hold on to them through career advancement opportunities, internal promotion, continuing education, and performance incentives. So whether you're a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Come join us and find out for yourself! Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #VEC100 Experience Required 2 - 4 years: field repair experience Education Required High School or better Licenses & Certifications Required Drivers License Skills Required Drills / working with drills Communication Customer support experience Hand tools / working with hand tools Ladders / working with ladders Troubleshooting Behaviors Required Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Self-Starter: Inspired to perform without outside help Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)