Supervisory Medical Administrative Specialist

Hampton, Virginia
Nov 27, 2021
Nov 30, 2021
Full Time

Major duties include but are not limited to:
  • Serves as the Chief, Ambulatory Care Section at Hampton VA Medical Center and oversees the operation, coordination and administrative management of clinical services and activities throughout the ambulatory care clinics.
  • The organization mandates the crossing of accepted organizational/supervisory lines of authority, requiring the use of tact, diplomacy, effective negotiating skills and the ability to make decisions.
  • Possess a straightforward vision of institutional direction as well as individual program contributions and must be continuously aware of opportunities for increased efficiencies and promising changes.
  • Directs, supervises and coordinates functions and activities of numerous Ambulatory Care health services.
  • Delegated full authority and responsibility for operational aspects of health services programs, i.e., those not requiring medical judgment. The scope of these duties includes, but is not limited to, resource management, operational planning, space, construction and renovation activities, position management, and equipment acquisition.
  • Central point for coordination of these issues and for the day-to-day administration of services. She/he serves as advisor to the GPM, participating in policy-making, planning and management decisions which impact the operation of the health care system. Informs the GPM of developments within ambulatory care clinics, which require consideration due to their impact upon existing or pending policy and/or operational decisions. Once policy is determined, the incumbent is responsible for implementation throughout the professional services.
  • Develops, evaluates, adjusts and prioritizes functions, programs, procedures and clinical management systems to accomplish the facility's mission.
  • Provides program direction to Hampton VAMC ambulatory care clinics. This includes continuing review and evaluation of operations, policies and procedures to achieve efficiency, balance and coordination among the facility programs and services; requests for additional medical and non-medical equipment; additional or redirected staff, funds, or reallocation of resources or space.
  • Requests may be initiated by other services or directed by the incumbent. Incumbent is granted authority for providing program direction to HAS supervisors; developing, evaluating and adjusting organizational structures, policies, procedures and management systems.
  • Serves as the principal liaison between clinical services, the incumbent must discuss and resolve innumerable problems, issues and questions relative to policy and general medical operations.
  • Has full authority to represent the Chief of HAS in the administrative matters that is delegated to this position.
  • Establishes and implements both long and short-term plans, policies and procedures, assuring that programs are integrated to provide high quality patient care with optimum utilization of facility resources.
  • Has thorough knowledge of general systems, programs and practices and how they relate to the facility's and VISN's needs. Issues for resolution involve multiple services and require considerable fact gathering under conditions in which conflicting points of view and incomplete information exists.
  • Influence people from a variety of educational backgrounds to accept changes, which are necessary to meet overall program objectives and goals.
  • Responsible for establishing and promoting an atmosphere of unity through cooperation and integration of health service roles, a high level of productivity, patient and staff satisfaction and strong communication channels within outpatient services and between the primary care and specialty services.
  • Establish and maintain good public relations with our patients, the general public, and Veterans' service organizations.
  • Responsible for outpatient Ambulatory Care section supervisory MSAs, PACT leads and specialty clinic MSAs. Responsibilities include budget and fiscal management responsibility to provide the best possible patient care without exceeding allotted budget; developing and coordinating internal review systems to ensure that health services activities are in compliance with established standards.
  • Evaluating performance and recommending promotions, reassignments, demotions, etc., based upon performance evaluations; giving advice, counsel, or instruction to subordinate managers; collaborating with chiefs of other services and units to negotiate, decide on and/or coordinate work related changes affecting other health care system units.
  • Developing, evaluating, and adjusting organizational structures and management systems for HAS.
Work Schedule: Monday - Friday, 8:00 am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Administrative Specialist/91478082
Financial Disclosure Report: Not required


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/29/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education s described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: This position requires the ability to work simultaneously with multiple assignments of varied complexity. Special assignments require the incumbent to be innovative in acquiring research materials and technical assistance. The work requires detailed planning to conduct information gathering; interpretation of administrative and clinical records and reports; correlation of information to confirm facts; and coordination with management representatives. The incumbent must be able to analyze and interpret complex requirements and recommendations and assist in the design of processes to meet those standards. The incumbent must be able to meet assigned deadlines, to organize and manage multiple priorities and work independently to accomplish assignments. The incumbent develops solutions to problems based on review of data and assessment of the effect on quality and productivity of services provided. Decisions about how to proceed in planning, organizing and conducting studies are often complicated by conflicting program goals and objectives which may derive from changes in legislative or regulatory guidelines, productivity, and/or variations in the demand for program services.
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree.
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Masters' degree.

You will be rated on the following Competencies for this position:
  • Accountability
  • Administration and Management
  • Decision Making
  • Planning and Evaluating

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly sedentary in nature. Considerable walking is required due to the disbursement of offices throughout the medical center, stooping and bending is also required. Must carry documents and files weighing up to l0pounds from one office to another.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

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