Deputy Director, Service Delivery Staff (SDS)

Washington, D.C
Nov 27, 2021
Dec 05, 2021
Executive, Director
Full Time

As Deputy Director, Service Delivery Staff, the incumbent has an essential role in this mission through customer focused operations of enterprise-wide services and the Justice Management Division (JMD). The position of Deputy Director, Service Delivery Staff (SDS) reports to and partners closely with the OCIO Director of SDS to enable the transformation to a customer solution driven information technology environment at DOJ.

The Deputy Director is responsible for providing leadership and expertise in IT strategy, ideation, system design, planning, sourcing, integration, and performance evaluation for enterprise IT services for DOJ.

Primary responsibilities include but are not limited to:

- Managing the implementation of new services or major changes to existing services. Ensuring that major technical investments undertaken are executed according to a sound and strategically prioritized technical framework.

- Responsible for the overall IT service strategy and roadmap execution, as well as the process of continuous performance improvement of end-user services.

-Monitoring process improvement and implementing ITIL® across OCIO. The Deputy Director will support the Director, SDS with addressing new and existing service development challenges in a way that allows each effort to add to the evolution of a modern and efficient technology management landscape at DOJ.

- Leading OCIO Business Relationship Management focused on providing centralized outreach and integration across all OCIO service offerings directed toward addressing the needs of DOJ component organizations. Directing and managing OCIO knowledge, services, competencies, and offerings to continuously improve the service and relationship with component organizations.

- Responsible for the on-going operations for the existing information technology (IT) needs of both the Justice Management Division (JMD) and DOJ's Senior Leadership Offices (SLOs) along with the enterprise services operated by OCIO for the entire Department of Justice.

- Overseeing the DOJ Service Desk which provides 24/7 support across a broad portfolio of IT services ensuring timely resolution of service requests. The Deputy Director will oversee the maintenance and operation of the DOJ Service Desk, which serves as the first point of entry for customers who are experiencing an IT-related disruption in service. This includes user account management services, training, assistive technology needs, customer relationship management, and 24/7 enterprise monitoring of mission-essential functions.

- Working with the SDS Director, the Deputy Director will manage the SDS budget, reviewing expenditures, and determining priorities based on annual allotments. Providing oversight for working capital and other specific funds for SDS, tracking through the course of the fiscal year to determine if the expenditures are achieving the goals set out in the CIO Strategic Plan.

-Ensuring that internal DOJ policies and business practices are aligned with all relevant federal laws, directives, and regulations including FISMA, ISO 20000, and GAO among others. Providing authoritative interpretation and advice regarding federal and department IT policies, standards, and procedures.

-The incumbent will serve as the primary DOJ OCIO advisor on issues related to enterprise IT development, operations, infrastructure, and maintenance.


Conditions of Employment

  • You must be a U.S. Citizen to qualify for this position.
  • This is a Traditional Method-Based application. You are required to respond to and submit the MTQs and ECQs separately. (traditional method)
  • You must submit to a drug test and receive a negative drug test result before you can be appointed into this position.
  • Successful completion of a background security investigation is required before being appointed into this position. Entrance on duty is contingent upon preliminary completion of a security clearance.
  • Veterans' preference is not applicable to the Senior Executive Service.
  • You must meet all minimum qualifications to be considered eligible.
  • Only experience obtained by the closing date of this announcement will be considered.
  • This position requires a Top Secret Clearance/SCI -- (Candidate must be able to obtain the required security clearance).
  • Telework Eligibility is Ad-Hoc/Situational Only.
  • As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Technical Qualifications and Executive Core Qualifications.

    To meet the minimum qualification requirements for this position, you must address the five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) separately.

    The application process used to recruit for this position is TRADITIONAL. Your resume or other format must not exceed seven pages, including an optional cover letter.

    Copies of the Office of Personnel Management's "Guide to Senior Executive Service Qualifications" may be obtained via the Internet at .

    Please see Application Procedures for specific instructions.


    We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions. You will be evaluated to determine if you meet the minimum qualifications required of the position and on the extent your application demonstrates that you possess the knowledge, skills, and abilities required of the Deputy Director, Service Delivery Staff (SDS). Please be sure to give concrete examples of your experience and demonstrate the complexity of the knowledge you possess.

    The Executive Core Qualifications (ECQs) of the selectee who is not a current or former career Senior Executive employee (Title V) must be approved by the Office of Personnel Management (OPM) before appointment. In addition, individuals entering the Senior Executive Service for the first time are subject to a one-year probationary period. Applicants who have completed the Candidate Development Program (CDP) and have had their ECQs certified by OPM must provide a copy of their certificate as part of their application.

    YOU WILL BE EVALUATED ON ALL OF THE FOLLOWING MANDATORY TECHNICAL QUALIFICATIONS (MTQ): Your responses to the MTQs should be addressed separately, not to exceed four pages.

    MTQ 1. Demonstrated technical knowledge of and experience with key aspects and issues of centralized, distributed, and Cloud-based business systems, agile and dev-ops software engineering patterns, networks and telecommunications infrastructure solutions, enterprise systems integration, and cybersecurity.

    MTQ 2. Demonstrated ability to manage, lead, and maintain customer engagement and consensus across large, complex multi-component IT programs that may include multiple component organizations. Should include demonstrated experience and expert knowledge of enterprise-wide IT operations, lifecycle management, customer care, risk management, and compliance.


    ECQ1 - LEADING CHANGE. This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    ECQ2 - LEADING PEOPLE. This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    ECQ3 - RESULTS DRIVEN. This core qualification involves the ability to meet organizational goals. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

    ECQ4 - BUSINESS ACUMEN. This core qualification involves the ability to manage human, financial, and information resources strategically.

    ECQ5 - BUILDING COALITIONS. This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

    Additional information on the Executive Core Qualifications can be found at

    Please refer to OPM's Guide to the Senior Executive Service Qualifications for more detailed information.


    This position does not have a mandatory Educational Requirement by the Office of Personnel Management

    Quality Ranking Factor
    Due to the expertise required to be effective in this executive position, highly ranked candidates may possess a minimum of a Bachelor's Degree in one or more of the following areas: Information Systems, Information Management, Information Technology, Computer Science, or Business.

    Additional information

    COVID-19 VACCINATION INFORMATION: As required by Executive Order 14043 , Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the agency, if after November 22. The agency will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.

    Due to COVID-19, if selected, you may be expected to telework for an undefined period under the Department's evacuation authority, even if your home is located outside the local commuting area. Employees in this status may be notified of a requirement to report in person to the component workplace with an advance notice of not less than 30 days. Prior to a requirement to report to the workplace, employees may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the component's telework policy.

    To ensure compliance with this mandate, please review the vaccination requirements, to include timelines for receiving required doses, at the following: "

    BENEFITS INFORMATION: DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees: .

    SELECTIVE SERVICE: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: .

    Legal and Regulatory Guidance
  • Social Security Number - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed.
  • Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
  • Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.
  • False Statements - If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.
  • Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.