Busboys and Poets Columbia - Host

Employer
Busboys and Poets
Location
Columbia, MD
Posted
Nov 26, 2021
Closes
Nov 28, 2021
Ref
226005442
Industry
Other
Hours
Full Time
Job DetailsLevelEntryJob LocationBusboys and Poets - Columbia - Columbia, MDSalary Range$15.20 HourlyJob ShiftAnyJob CategoryRestaurant - Food ServiceDescriptionTasksProvide guests with menus.Greet guests and seat them at tables or in waiting areas.Receive and record patrons' dining reservations.Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.Inform patrons of establishment specialties and features.Direct patrons to coatrooms and waiting areas such as lounges.Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.Answer telephone calls and respond to inquiries or transfer calls.Inspect dining and serving areas to ensure cleanliness and proper setup.Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.ActivitiesAssist patrons at entertainment eventsCollect paymentGreet customers, guests, visitors, or passengersProvide customer serviceGetting InformationAccess media advertising services, Busboys and Poets websiteResolving Conflicts and Negotiating with OthersResolve customer or public complaintsDesktop computers/Data base user interface and query softwareDesktop computersIPad'Open Table' Software'No Wait' Software for reservations and seating'Seat Me' Software for reservations and seatingCalendar and scheduling softwarePoint of sale POS softwareKnowledge:Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Basic SkillsReading Comprehension - Understanding written sentences and paragraphs in work related documents.Speaking - Talking to others to convey information effectively.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Service Orientation - Actively looking for ways to help people.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do, dealing with difficult customers.Time Management - Managing one's own time and the time of others.Body PositioningSpend Time Bending or Twisting the BodySpend Time Making Repetitive MotionsSpend Time StandingSpend Time Using Your Hands to Handle, Control, or Feel ObjectsSpend Time Walking and RunningEnvironmental ConditionsCramped Work Space, Awkward PositionsSounds, Noise Levels Are Distracting or UncomfortableVery Hot or Cold TemperaturesPace and SchedulingTime PressureWork AttireWear Common Protective or Safety Equipment such as Non-slip Safety Shoes, Professional-casual outfit.QualificationsKnowledge: Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Basic SkillsReading Comprehension - Understanding written sentences and paragraphs in work related documents.Speaking - Talking to others to convey information effectively.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Service Orientation - Actively looking for ways to help people.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do, dealing with difficult customers.Time Management - Managing one's own time and the time of others.Body PositioningSpend Time Bending or Twisting the BodySpend Time Making Repetitive MotionsSpend Time StandingSpend Time Using Your Hands to Handle, Control, or Feel ObjectsSpend Time Walking and RunningEnvironmental ConditionsCramped Work Space, Awkward PositionsSounds, Noise Levels Are Distracting or UncomfortableVery Hot or Cold TemperaturesPace and SchedulingTime PressureWork AttireWear Common Protective or Safety Equipment such as Non-slip Safety Shoes, Professional-casual outfit.