FYI - For Your Information, Inc. is one of the fastest growing and most successful woman-owned Federal contractors in the country. We have won awards for being a Great Place to Work and continue to make ground-breaking advancements. We focus on career development and promotion - people are the core of everything we do. If you are looking for a career and not just a job, you're in the right place!FYI - For Your Information, Inc., is a Woman-Owned Small Business GSA schedule vendor that is a premier provider of Human Capital, Training, and Information Technology services.FYI attributes this capacity to deliver quality services to many factors, including FYI's in-house recruiters, senior HR professionals, corporate administrative staff, and agile, committed management resources. FYI's focus on the national, regional and local requirements of its customers, and a corporate organizational structure with sufficient depth of skills and authority to deploy and manage scalable teams, allows FYI to be responsive to the real-time needs of our Federal clients.FYI's Benefits/Incentives: What is in it for you?Opportunity to work remotely (per contract requirements).A knowledgeable, high-achieving, experienced, and fun team.A diverse work atmosphere.The chance to be part of a rapidly growing company and the next success story.Team building and innovation.A competitive base salary with a loaded benefits package plus 401K.Tuition/Education AssistancePersonal computer device allowance.Pet Insurance.Job SummaryThe Technical Specialist plays a critical role in maintaining software applications and solutions. Activities include account management, configuration management, content management, system maintenance, change control, end-user training and assistance, and system documentation. The Technical Specialist will collaborate with Digital Services and Information Security teams to ensure the operations and maintenance of secure enterprise services.Essential FunctionsTo perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.Support the Technical Lead Manager in the evaluation, deployment, and management of current and future digital technologies and solutions.Is a well-rounded IT professional with a strong desire to learn and develop new innovations and solutions with emerging technologies.Work with project teams to determine technology architecture. For some projects, serve the technical lead function.Responsible for operations activities across multiple SaaS application platforms like Okta, ServiceNow, Appian, Jira, Box, etc.Performs day-to-day activities required to assist and identify technology solutions that meet enterprise requirements.Helps investigate and troubleshoot escalated application issues that could not be resolved by helpdesk.The candidate will regularly make IT recommendations that can improve and transform existing solutions.Solicits feedback, shares knowledge, and builds relationships amongst business partners.Ensure IT solutions are documented, and knowledge transfer is completed.Ensure appropriate level of documentation and communication occur with end-users to ensure they can fully utilize provided services.Ensure that all required change management authorization is achieved before executing change.Minimum QualificationsTo perform this job successfully, an individual should possess the knowledge, skills, andabilities listed and meet the amount of education, training and/or work experiencerequired.Education and ExperienceComputer Science BS / BA degree or equivalent required; Advanced degree preferred Technical training relevant to role and certification(s) are required.5+ years of well-rounded professional experience in IT, with significant exposure to a variety of technologies and domains, including 5+ years specific experience in system engineering or administration.1+ years of planning, configuration, optimization, and deploying various Cloud solutions like AWS, Azure, O365, Box, ServiceNow, Duo, Okta, or equivalent experience with other Cloud solutions. Experience managing Software as a Service (SaaS) and Platform as a Service (PaaS) solutions and APIs like Appian or ServiceNow. Understanding of cloud computing technologies, business drivers, and emerging computing trends.Okta certification preferred.Knowledge, Skills, and AbilitiesSolution and delivery oriented with the ability to work on multiple projects simultaneously.Communication skill: Ability to communicate effectively with technical and non-technical team members. Must be able to convey concepts/ideas and explain things in an easy to comprehend manner.Time Management Skills: Must be able to finish deliverables within the project deadlines.Strong planning and task management skills.Self-managed and motivated individual with strong leadership skills.Able to effectively communicate technical information and provide feedback to technical and non-technical management, co-workers, vendors, agency staff, and customers within an internal forum or managed public forum on complex programs, policies, and procedures across the principal areas of the organization.Understanding of products, policies, and processes used to manage user identities and regulate user access across organizations.Ability to work in collaboration with a variety of stakeholders to identify and discuss issues.Ability to work in a fast-paced environment managing multiple projects driven by multiple deadlines.Strong written and oral communication skills.RequirementsMust be eligible to obtain or currently possess a US Government clearance at the Public Trust Moderate (NACI) level or higherMust be a United States Citizen or a Legal Permanent Resident (LPR) with at least three (3) years of consecutive residence in the United States as indicated on the United States Citizenship and Immigration Services (USCIS) LPR issued cardDue to the nature of business in support of state financial services supervision, all employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.Protect the confidentiality, integrity, and availability of information and information systems in accordance with policies and procedures.Values Instilled Behaviors for Excellence Member/ Customer ServiceCapability to build and value relationshipsAbility to prioritize workAdvocate and advance member's goalsTeamworkAbility to give credit to othersHave a "pitch-in" attitudeLearns from successes and setbacksRespect/TrustListens and learns from othersSpeaks the truth even when uncomfortableAbility to honor the expertise of othersCollaborationRecognizes the contributions of othersAbility to consult and communicate effectivelyDesires to make others successfulOwnership/EngagementAbility to preserve through adversityWillingness to experiment and take risksCreates structured plans and is a forward-thinking individualAchievement Oriented ThinkingLeadership CompetenciesIs a solutions-oriented thinkerHas good time management skillsManages expectations of what is achievableChange ManagementAsks questions and takes ownership for understanding why the change is happening and the risk of not changing activelyAdopts the new habits, monitors own performance, and checks self against the objectives and seek help when they do not matchIdentifies and mitigates obstaclesSelf-AwarenessAsks for and openly accepts feedbackRecognizes and understands one's moods, emotions, and drives, as well as their effect on othersLeaves room for doubt - realizes there is always room to growWorking ConditionsHybrid office and remote work environment.