Office and Customer Service Coordinator

Bergman Cleaners
Herndon, VA
Nov 26, 2021
Nov 28, 2021
Full Time
Bergmann's Cleaning has been providing dry cleaning services in the Greater Metropolitan Washington DC area for over 100 years. We provide our residential customers with free drop off and pickup services for all their household dry cleaning needs including clothing, carpets, drapes and much more. We have an immediate opening for an office / customer service coordinator that will be the face to our customers as well as manage the day to day needs of the office.We are looking for someone who has a great attitude, extremely proactive, and is willing to help wherever necessary. We have a very fast paced office environment and the ideal person for this position is someone who can step in right away, provide excellent customer service, and continuously be looking for ways to grow the operations.This role will support the other office staff, lead the company's marketing efforts, and be responsible for the day-to-day office management activities such human resources, payroll and other administrative duties.Primary Duties and Responsibilities include: Managing all incoming customer's calls and resolve customer service issuesLeading our marketing efforts (website updates, couponing campaigns, etc)Daily transaction posting into in-house ordering system, managing route drivers' schedules and ensuring salesDaily use of QuickBooks for invoicing customers, receiving payments, paying bills, producing bi-weekly payroll, accounts receivable, and reporting.Manage day to day office functions (Office supplies, vendor payments etc)QUALIFICATIONS: Good customer service skills and a friendly attitude to work with customers, vendors, suppliers, sales team, and work crews as well as other administrative staff.2 to 5 years of hands on experience with up-to-date QuickBooks, knowledge of accounting and bookkeeping, basic business math, and excel in reconciling and reporting.Working knowledge of accounts receivable and accounts payableGeneral Human Resources skill regarding the hiring, review, and termination process.Excellent verbal and written communication skills with the ability to write appropriate customer emails or craft a letter.Honest, dependable, and have a good work ethic that is punctual and reliable.Bilingual in Spanish a plus.Candidate must be conscientious of working with a company that is well represented in the community and believes in doing tasks the right way.Job Type: Full-timeJob Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:Employee discountPaid time offSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Office manager: 1 year (Preferred)Work Location: One location

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