STATEMENT OF JOB: T he Universal worker can provide services in the following care service job descriptions: Personal Care Aide (PCA ): Associate must meet the State requirements to provide resident care. As a PCA, provides quality care and assistance with activities of daily living to residents of the community. The PCA encourages residents to function at their highest level of independence and to participate in community activities. Conducts activities and provides for a meaningful experience for all residents. Server: Responsible for ensuring a pleasurable dining experience and marketing the community in a positive and professional manner. The Server is responsible for courteously serving resident and guest meals, and for clean-up and resetting of dining room following meal service. Housekeeper/Laundry: Responsible for cleaning common living areas and resident apartments in the community. PCA Responsibilities include but are not limited to: Reports incidents involving residents to include care concerns or issues, to appropriate individuals (ex: HCD, RN/LPN, or ED) Must maintain a working knowledge of all policies and procedures pertaining to the position Assists residents with activities of daily living Perform housekeeping duties, such as making resident beds, cleaning resident apartments, common areas, dining room, etc. as directed by supervisor Respond promptly to all resident calls for assistance or emergency alerts Must be able to remain calm and competent during emergencies Assists in planning and conducting activity programs for residents Follows confidentiality policies regarding release of resident information Assists residents to and from the dining room, and to and from activities Checks on residents, ensures attendance at meals and activities Checks on residents who are ill and reports status or concerns to appropriate individuals Communicate verbally and in writing to report resident status, upcoming community information, resident appointments, admissions, and transfers Assists new residents with move-in transition: provide emotional support Other duties as assigned . Server Responsibilities include but are not limited to: Residents: Assists residents when placing orders from the menu Provide beverage service (water, iced tea, juices, milk and coffee/tea) Refill salt/pepper/sugar bowls prior to and after each meal Report any broken equipment or tableware to supervisor Understands sit-down service and proper serving techniques Has a basic understanding of food preparation (salads, desserts, etc.) Knowledge of proper food storage and labeling techniques Sweep, mop, and vacuum kitchen and dining room Attends required in-services and staff meetings Must be attentive to special needs of residents including: mobility deficits, memory impairment, etc.) Assists with tray service Follows confidentiality policies regarding release of resident information Interacts in a polite considerate manner to residents, guests, co-workers and supervisors Completes all other duties as assigned Housekeeper Responsibilities include but are not limited to: Oversee cleaning of the entire facility, with particular emphasis on the common areas and the apartment bathrooms Complete maintenance request reports when needed Report deterioration or damage to the building and furnishings to housekeeping supervisor Operate the laundry equipment when needed Report inadequate quantities of all supplies needed to perform duties to housekeeping supervisor Use only approved cleaning products and ensure that all cleaning supplies are properly stored at all times Clean office areas when assigned Dust and clean all window blinds in the community Dust all furniture, book shelves, etc. in resident apartments and common areas Vacuum common areas and resident apartments Keep common area and resident bathrooms clean Clean apartments at resident move-out Attend required in-services and staff meetings Maintain resident privacy/confidentiality at all times. Follow all policies regarding release of resident information Completes all other duties as assigned Universal Worker Requirements: Must have a High School Diploma or GED Must be able to effectively communicate verbally and in-writing Must be organized and able to work well with all levels of personnel Must be polite and considerate of residents, visitors, and co-workers at all times Must be able to walk and stand for extended periods of time Must be able to lift 50 lbs, and push or carry 25 lbs Must be able to safely lift and transfer residents while maintaining proper body mechanics Must be in designated uniform during working hours, to include name badge Must be CPR/First Aid certified, or be willing to become certified within 60 days of hire Must be able to represent the community in a positive and professional manner Must attend and complete all required in-services and staff meetings Must be willing to work a flexible schedule that includes weekends and holidays PCA Requirements: Must have a High School Diploma or GED Must have successfully completed approved personal care aide program per state regulations as applicable Must be able to effectively communicate verbally and in-writing Must be organized and able to work well with all levels of personnel Must be a contributing member of nursing team and follow instruction of supervisor Must be polite and considerate of residents, visitors, and co-workers at all times