Executive Housekeeping Manager

Employer
Hampton Inn Mechanicsville VA HOT104
Location
Henrico County, VA
Posted
Nov 25, 2021
Closes
Nov 27, 2021
Ref
224208994
Hours
Full Time
To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas. . Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. . Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies. . Enforces policies and procedures. . Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. . Schedules staff according to labor standards and forecasted occupancy. . Maintains room quality based on hotel objectives. . Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. . Compiles and reports accurate status of guest rooms to front office. . Enforces standard procedures for the acceptance, security, and return on guest lost and found items. . Maintains standard procedures for security of on-loan equipment. . Maintains productivity and labor cost goals. . Conducts inventories of linen, supplies and equipment as required. . Orders and receives supplies so as to maintain adequate inventory levels. . Ensures staff interacts with guests in a warm and friendly manner. . Performs other related duties as required. . Knows and complies with all company policies and procedures pertaining to this position and its duties. . Rewards employees who use their empowerment to meet or exceed guest expectations. . Managing Lost and Found items left at the hotel. . Flexibility to work various schedules as business demands including nights, weekends and holidays. . Performs as other related duties as required. JB.0.00.LN