Fall Openings: Customer Service Representative

Aurora Ripple Enterprises
Silver Spring, MD
Nov 25, 2021
Nov 27, 2021
Customer Service
Full Time
Aurora Ripple Enterprises is a growing, privately owned Sales and Marketing company in the area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our customer service team! This is seasonal to a possible full-time position. If you are a team player and sports enthusiast thi s is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services. Responsibilities: * Attracts potential customers by answering product and service questions * Handling customer order related questions, inquiries, and complaints * Recommends products that will meet customers' needs * Prepares product or service reports by collecting and analyzing customer information * Contributes to team effort by accomplishing related results as needed * Maintaining current knowledge of products offered * Perform all other related duties as assigned Job Requirements:Requirements: * Positive attitude and excellent communication skills * Knowledge of principles and processes for providing excellent customer service. * Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking * High school diploma or equivalent * Support company values and standards of integrity * Excellent verbal and interpersonal skills with a high degree of professionalism * Must be able to function as part of a team as well as independently