Client Success Specialist

Summit Group LLC
Silver Spring, MD
Nov 25, 2021
Nov 27, 2021
Accountant, IT
Full Time
For over 50 years, Summit Group has been helping companies "Live their Brand" through a multitude of solutions that include branded merchandise, reward & recognition technology and programs, eCommerce platforms and creative communication campaigns-all designed to impact employees, channel partners and clients. We pride ourselves in "Relentlessly Hunting for the Wow" for our teams and our clients. We believe that serving our clients starts internally with happy teams who feel appreciated and "Work Together Like Family".Summit Group has developed a new role called a Client Success Specialist - a vital part of the Client Success Team. The Client Success Specialist (CSS) will be responsible for supporting the Client Success Team sales activities, specifically generating ideas for revenue growth, creating client presentations, sourcing and merchandising products, and managing various projects. Ideally, the CSS helps the Client Success Team grow their business and provide a top-notch client experience. We are seeking candidates in the Atlanta, Chicago and Washington, DC areas and will consider a fully remote work arrangement as well.PRIMARY RESPONSIBILITIES:Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue.Create solutions based on client needs, to include researching information from suppliers, including costs, availability, and delivery schedule.Follow trends in the marketplace to best develop creative merchandise solutions.Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables.Participate in sales/supplier/client meetings to increase product and solutions knowledge.Create and design artwork for client orders and develop client proposals/presentations in Adobe Illustrator, PowerPoint and other programs.Be people-oriented, client-focused, and assertive in developing client and supplier relationships.What does it take to be a successful Client Success Specialist?CreativityInitiativeResults-drivenTeamworkProblem-solvingRelationship-buildingAttention to DetailKNOWLEDGE & EXPERIENCE PREFERRED:Experience preferred in: B2B sales, inside sales, sales support, public relations, branded merchandise or marketing servicesMicrosoft Office proficiencyBachelor's degree preferred but applicable experience will be consideredWe believe in building Better Lives for our associates and offering excellent benefits and perks, to include:Comprehensive healthcare coverageFlexible PTO Program (vacations are encouraged!)Paid time off to "give back" to the community401K retirement account to include an employer matchSummit Wellness Program, to include unlimited access to a Wellness CoachContinuing education reimbursementCulture means everything to us. Working at Summit will give you the opportunity to be around the best team members who are serious about family, values, and success. Together, the Summit family works hard to make our vision come alive, constantly finding ways to Build Stronger Brands to Create Richer Lives and a Better World.Consider being a part of this exciting journey and join our dynamic, growing team today!PI153973977

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