Retail Supervisor

Lakeshore Learning Materials
Towson, MD
Nov 25, 2021
Nov 27, 2021
Full Time
Company DescriptionLakeshore Learning Materials is one of the most innovative manufacturers of educational materials in the country. Specializing in top-quality products for the home and classroom, we are a thriving multichannel organization with a robust web business, multiple catalogs for early learning and elementary programs, 60+ store locations, plus a sales force that is second to none. Thanks to the daily contributions of the amazing people who make up our team, Lakeshore has experienced continuous growth since the day it was founded in 1954.Job DescriptionYou don't need a background in education, but a desire to learn is essential! As part of the store management team, you get to play an active role in developing a first-class crew, help to maximize store sales, and provide our customers with an unforgettable retail experience-all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.Providing great customer service isn't just a goal-it's the essence of who we are.Our energetic and friendly approach to exceeding each customer's expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.Lakeshore Learning Store management teams have a knack for leading by example.In fact, this is the glue that holds our successful retail team together. No job is too small to tackle and no team success is too small to celebrate.ResponsibilitiesBuilding TalentRecruit and develop an engaged, sales-driven teamInvolved in training and developing new store associatesBuilding Service StandardsSurpass expectations regarding customer serviceSeek and communicate customer feedback in regard to school and home use of productsBuild a unique and lasting relationship with customersBuilding Revenue & Operational ExcellenceMaximize sales and manage controllable expensesMaintain visual presentation of merchandise and signageMaintain company expectations regarding retail policies and proceduresQualificationsEssential Skills & AttributesPassion for providing excellent customer servicePositive and proactive approach to management and working as a teamExcellent communication and training skillsExceptional time management and organizational skillsAbility to demonstrate company standards and reinforce them with entire teamStrong desire to recognize and reward achievements-big and smallCapacity to give regular and clear feedback to teamAbility to provide and receive constructive criticismCapacity to multitask in order to meet simultaneous demandsRequirements1 year related retail management experienceAbility to work flexible part-time schedule, including nights and weekendsKnowledge of retail POS systemsAdditional InformationAnd here's our end of the bargain!Competitive compensation401(k) retirement planGenerous employee discountQuarterly bonus programAt Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.Equal Employment Opportunity PolicyPeople are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.INDRLL7