SUPPORT SERVICES SPECIALIST

Employer
USAJobs
Location
Pentagon, Virginia
Posted
Nov 25, 2021
Closes
Nov 27, 2021
Hours
Full Time
Duties

Serves as a Support Services Specialist within Defense Post Office (DPO) over work operations involving distribution and dispatch, sorting and directing insufficiently addressed correspondence received in the Pentagon; making disposition of unidentifiable mail returned as unable to forward by USPS Dead Letter Centers; making initial sort mail for further processing by agency mail room; providing initial distribution of publications; providing over-the-counter publications supply; providing locator/redirect service for general officer mail and redirect service for elements within the Pentagon; and providing internal messenger service for elements within the Pentagon and as requested by other agencies. Develops goals and objectives integrating organization between the Defense Post Office and WHS objectives.

Incumbent typical work assignments may include the following:
  • Researches, interprets, analyzes and applies various guidelines, policies, regulations, etc.
  • Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points.
  • Reviews and certifies to the completeness of all priority material prepared for dispatch from the Division.
  • Conducts training monthly or on an as-needed basis to ensure all official mail clerks assigned from 150 agencies are properly trained and authorized to handle official mail.
  • Determines acceptance/non-acceptance of all mail and correspondence for distribution generated by various DoD agencies located within the Pentagon.


Requirements

Conditions of Employment

  • U.S. Citizenship is required
  • Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration)
  • Total salary varies depending on location of position
  • This position is subject to provisions of the WHS/OSD PPP Pilot Program
  • May be required to successfully complete a probationary/trial period
  • Must be determined suitable for federal employment
  • Required to participate in the direct deposit program
  • This position is subject to pre-employment and random drug testing
  • COVID19: All Federal Employees must be fully vaccinated by November 22, 2021. Proof of vaccination will be required.
  • To ensure compliance with this mandate, please review the Federal civilian vaccination requirements, to include timelines for receiving required doses, at https://www.saferfederalworkforce.gov/faq/vaccinations/
  • The employee must obtain and maintain a SECRET clearance.
  • The incumbent is required to pass a pre-employment and physical examination for this position.
  • The employee must have or be able to obtain and maintain a valid state driver's license.
  • Recruitment incentive may be authorized in accordance with regulatory requirements


Qualifications

For qualifications determinations your resume must contain hours worked per week and the dates of employment for each position listed on your resume (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application will be marked as incomplete and you will not receive consideration for this position. about what should I include in my federal resume? at https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/

You may qualify at the GS-09 level, if you fulfill the following qualification requirement:

One year of specialized experience equivalent to the GS-07 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your ability in: 1) performing various duties associated with official mail distribution programs AND 2) operating automated mail management systems AND 3) using computer software to prepare documents such as routine correspondence, tables, spreadsheets, graphs, databases, and reports.
OR
Education: Master's degree or equivalent graduate degree or 2 years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to this position.
OR
Combination of Experience and Education: A combination of the specialized experience as described above, but less than one year; and more than one year but less than the required education. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.)

You may qualify at the GS-11 level, if you fulfill the following qualification requirement:

One year of specialized experience equivalent to the GS-09 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your ability in: 1) analyzing official mail programs and providing recommendations for efficiencies/improvements AND 2) developing and implementing training for official mail programs AND 3) creating reports associated with tracking and analysis of official mail programs.
OR

Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to this position.
OR
Combination of Experience and Education: A combination of the specialized experience as described above, but less than one year; and more than two years, but less than the required education. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

ACTIVE DUTY SERVICE MEMBERS: The VOW Act Chapter 21 of Title 5, United States Code (U.S.C.), Section 2108a, requires Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD-214, assuming the service member is otherwise eligible. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. The service member's military service dates are necessary in order to determine whether he or she meets the definition of "veteran" under 5 U.S.C. 2108(1). The "certification" must reflect the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date of submission. The "certification" must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin (if applicable), your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Further, under paragraph (h) of the rule, agencies are required to verify a qualifying separation from military service prior to appointment, through the DD-214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible." Military members may be appointed before the effective date of their military retirement/separation if member is on terminal leave.

Current or Former Political Appointees: Beginning January 1, 2010, agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
  • Position title;
  • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
  • Agency; and,
  • Beginning and ending dates of appointment.

All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume.

Education

ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

ARE YOU QUALIFYING BASED ON EDUCATION or A COMBINATION OF EDUCATION AND EXPERIENCE?
You must provide sufficient documentation of your education in your resume. You are strongly encouraged to provide a copy of transcripts or degrees in your application package. It is also acceptable to document your applicable course listing in your resume (course number, credits earned, etc.). Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency. If selected, an official/sealed transcript will be required prior to appointment.

Additional information

PPP PILOT: The Washington Headquarters Service is currently operating under an approved reengineered Priority Placement Program (PPP) pilot for all positions in its serviced workforce. This pilot is application based and current PPP registrants who are registered for activity codes 293A and 295A (regardless of the location) are required to apply to the job announcement via USAJobs in order to exercise their priority placement status. This pilot permits priority candidates to be assessed with other competitive applicants. Anyone claiming priority status must provide a copy of their PPP registration and supporting documentation (e.g. RIF notice, Certification of Expected Separation) at the time of application to verify priority placement and eligibility.

MILITARY SPOUSE PREFERENCE: Military spouse preference applicants are required to apply to job announcement via USAJobs in order to exercise their preference status. The application must include signed Military Spouse PPP Self-Certification Checklist, Marriage Certificate or License, Sponsor's PCS orders at the time of application to be considered

Other priority consideration programs will continue under their current operating procedures.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

If you are unable to apply online, you must request an alternative application. Please view the following link for information on how to obtain an alternative application https://help.usastaffing.gov/Apply/index.php?%20title=Alternate_Application_Information

Appointment Authorities: For more information on appointment authority eligibility requirements:
  • https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/individuals-with-disabilities/
  • https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/
  • https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/military-spouses/
  • Other Special Appointment Authorities https://www.usajobs.gov/
  • Interchange Agreements https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. /www.esd.whs.mil/DD/DoD-Issuances/140025/

Nepotism: Under the provisions of 5 USC 3110, an individual may not be appointed into a position if the position is under the supervisory chain of command of a relative.

Additional vacancies may be filled by this announcement.

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