Product Manager

Washington, D.C
Nov 25, 2021
Nov 30, 2021
Full Time

This position is not eligible for permanent remote telework.

Functions as a Product Manager and carries out duties and responsibilities for the acquisition, development, and life cycle management of products for delivery of the NLS braille and talking book programs. Plans, obtains and manages the full product life cycle (design, development, production, operations, maintenance, disposal and replacement); and coordinates with other NLS divisions, Library of Congress (LoC) program offices and external stakeholders. Responsible for management of data and processes used in design, production, deployment and support of NLS braille and talking book program delivery products. Creates product development and product deployment project plans and schedules; estimates resource requirements; defines milestones and deliverables; monitors project activities; and evaluates project progress. Establishes the goals and objectives for long-range, intermediate- and short-range product development plans. Seamlessly transitions between Product Owner and Product Manager roles as a product moves through the life cycle.

Functions as a Product Manager and creates plans for the development of products for delivery of the NLS braille and talking book programs. Establishes a product development project strategy that integrates the efforts of engineers, business analysts, technical SMEs, contractors, LoC patrons, and other stakeholders from other organizations, agencies, and external contracted facilities into an effective project team. Sets the example and defines expectations for the project team. Coordinates the work efforts of subject matter experts and technical specialists charged with the development of products for delivery of the NLS braille and talking book programs in accordance with established timelines. Functions as a Product Owner and leads, facilitates, and chairs meetings including requirements analysis, specification development, preliminary and critical design reviews and system integration tests.

Functions as a Product Owner and creates plans for the deployment of products for delivery of the NLS braille and talking book programs. Coordinates the work efforts of subject matter experts and technical specialists charged with the deployment and sustainment of products for delivery of the NLS braille and talking book programs in accordance with established timelines. Responsible for the creation and review of formal product deployment documentation, including but not limited to Deployment Plans, Communications Plans, Training Plans, Implementation Plans, and Project Schedules. Plans, directs, and coordinates pilot projects and field tests of new program delivery products in anticipation of release to the greater patron population. Plans and directs the data collection for pilot/field test results and prepares reports to document findings/outcomes.

Leads division-wide strategic management planning, initiatives and organizational development efforts for the Program Delivery Division to accomplish strategic objectives in support of delivery of the NLS braille and talking book programs. Leads efforts to develop strategies for achievement of business goals, process improvement, and knowledge management initiatives within the Program Delivery Division and/or across other NLS/BPD business units. Develops and manages processes for management of Program Delivery strategic initiatives and efforts. Supports preparations for and facilitates strategic planning sessions with senior leaders. Conducts necessary research and analysis of current and new emerging issues impacting delivery of the NLS braille and talking book programs and overall performance in order to determine strategies for the future, improve organizational structures, better resource distribution and critical areas of program execution.

Initiates contact and provides expert technical advice and direction to contractor professionals on product development issues and requirements. Reviews and provides oversight of the requirements for contractual support for product development, operations and maintenance. Reviews and develops statements of work, acquisition packages, market research reports, contract solicitations and coordinates with contracting officers to ensure all Program Delivery Division contracts are issued in a timely manner. Participates as necessary in the evaluation and selection process of proposals submitted in response to contract solicitations. Serves as a Contracting Officer's Representative (COR) and keeps the Contracting Officer informed on progress, proposed contract modifications, validity of claims, analysis of proposals, approval of invoices and assessment of contract time extensions. Monitors contractor progress and ensures invoices reflect service and work performed.


Conditions of Employment

Conditions of Employment

Library employees must be fully vaccinated by Monday, January 3, 2022. New hires must be fully vaccinated by the date of their appointment.

Employees are considered fully vaccinated when it has been at least two weeks since they received the second dose of a two-dose COVID-19 vaccine (e.g., Pfizer/BioNTech or Moderna) or the single dose of a one-dose vaccine (e.g., Johnson & Johnson/Janssen). At this time, booster shots are not necessary to be considered fully vaccinated.

Upon request, employees must provide proof of vaccination to the Health Services Division.

Consistent with applicable law, the Library will consider individual exceptions to the vaccination requirement based on an employee's medical condition or sincerely held religious belief. Employees with an approved exception will be subject to weekly testing and other COVID-19 safety protocols as directed, including, for example, wearing masks and social distancing.


Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Knowledge of product life cycle management.**

Ability to create product development strategy plans for the development of products.**

Ability to create plans for the deployment of products for delivery.**

Ability to lead strategic planning, program analysis, and problem solving.

Ability to provide management and contractor oversight for product development projects.**

Knowledge of braille, talking books and related products and services.

Ability to interact collaboratively with others.

Ability to communicate in writing.

Ability to communicate effectively other than in writing.

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of EEO/Diversity Programs at 202-707-6024 or email FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

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