Manager, Product Management, Card Fraud

Employer
Capital One
Location
McLean, Virginia
Posted
Nov 25, 2021
Closes
Dec 25, 2021
Ref
R111714
Function
Finance
Hours
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Manager, Product Management, Card Fraud

Fraud - when a customer's credit card or personal information is stolen - is a defining and increasingly frequent moment in our customers' financial lives. According to Experian, in 2017 alone 14 million credit card numbers and 158 million social security numbers were exposed. Increasingly, this type of activity is carried out by sophisticated international criminal organizations, who are constantly innovating and using the latest technologies to commit these crimes. Here on the Fraud Foundation Team, we counter their efforts with real-time, automated, and intelligent technology of our own. Our mission is to unleash our analysts, data scientists, and investigators by making fighting fraud effortless and continuously more powerful. We do that by building consumer-grade, associate-facing products and platforms to automate fraud detection and associated actions, democratize access and understanding of our data, and enable new ways of discovering and extinguishing fraud rings.

A critical part of that system is our Card Fraud Response System, which coordinates and executes the various actions we take to contain fraud, such as sending a text message alert or restricting an account to prevent additional spending, among others. This product manager will partner with business intent, operations, and technology to determine which features are essential and work with an engineering team to advance the platform and drive value.

What you'll do:
  • Drive roadmap and delivery, to enable our vision of real-time, intelligent authentication experiences at every relevant customer touchpoint
  • Refine the vision, and execute accordingly
  • Work closely with a team of engineers and business partners to identify customer experience, technical, and operational needs and align on shared priorities
  • Spend 10-15% of time with investigators, analysts, front-line agents, and fraud intent/strategy leaders to deeply understand their workflow, pain points, and key opportunities to expand fraud coverage, and then incorporate the resulting understanding into the product vision and roadmap
  • Define and drive monitoring of platform health
  • Technologies your engineering team would be working with include our Streaming Data Platform, Spark, Kubernetes, and microservice architecture, among others


What you'll bring:
  • A drive toward action and a proven track record of delivering minimum viable products to market at rapid speed
  • An understanding of and reverence for data and technical products
  • Excellent communication skills to navigate a matrixed organization, tell compelling stories with ease to senior executives, and inspire teams about things that should exist that don't yet
  • Ability to proactively identify impediments on the critical path and remove them
  • A structured problem-solving approach to help a team work through a wide range of issues
  • Intellectual curiosity for emerging technologies and engineering challenges
  • Ability to prioritize across different types of value dimensions
  • Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
  • Ability to keep the crowd warmed up while the team fixes the broken demo


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 3 year of product management experience or at least 3 year of experience in product design, agile delivery, business analysis, data science, or software engineering


Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 2+ years of experience in Agile product management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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