$500 Training Completion Bonus* Member Service Representative I - Customer Service Center
YOUR LIFE'S MISSION: POSSIBLEWhy Choose Us?Join a credit union with an inspiring mission - supporting the financial wellbeing of our military servicemembers and their families. We're looking for people who are passionate about helping others and are not afraid of challenging work.Don't Take Our Word for ItFORTUNE 100 Best Companies to Work ForA' (R)ComputerworldA' (R) Best Places to Work in ITFORTUNEA' (R) Best Workplaces for MillennialsForbesA' (R) America's Best EmployersBasic PurposeA Day in the Life of your role - This is based in a call center environment, where Member Service Representatives answer inbound calls and assist members with general account questions through various channels including phone, chat, email, etc.Assist members with service needs related to their accounts.Connect members with applications and products to meet their financial needs (consumer/mortgage/equity loans, overdraft protection and credit card applications)Educate current and prospective members about Navy Federal's products and servicesIdentify opportunities to cross service products and increase product usagePerform account transactions and adjustments.Interact tactfully and effectively in difficult situationsUnderstand and comply with federal and other regulations relating to financialproducts and services (training will be provided)A successful teammate looks like Ability to work independently and in a team environmentExercise active listening skills to respond to inquiries and account requestsPossess organizational, planning and time management skillsPossess research, analytical, and problem-solving skillsAbility to build effective relationships through rapport, trust, diplomacy and tactEffective skill exercising initiative and using good judgment to make sound decisionsBasic skills navigating multiple screens and PC applications and adapting to new technologiesBasic skills maintaining composure in a high production and changing environmentEffective verbal and written communication skillsBasic skill in resolving member/customer problemsMeaningful Rewards for You Tuition reimbursementOn-site career trainingPaid time offMedical, dental, vision401k program with highly competitive matchEmployer sponsored pension planHealth and wellness perksUpward mobility (eligible for internal career moves after 6 months)Stability - Navy Federal is approaching 100 years in businessAdditional InfoStarting pay ranges from $16.30/hour to $20.00/hourCorporate incentive plan eligibility (0%-27% annual bonus based on individual and organization performance levels)Shift premiums available for night and weekend schedules.Additional compensation may be available for achieving competency and/or proficiency milestones.Hours: Our Call Center operates 24/7: hours based on business needs.Location: 41 Security Dr., Winchester, VA 22602As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.Due to COVID-19 and social distancing, this position will have the option to temporarily work from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations or report to campus. The specific logistics for returning to campus will be determined at a future date by individual leadership.Equal Employment OpportunityNavy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Navy Federal reserves the right to amend its bonus scheme, or discontinue or terminate its bonus scheme, at any time and without notice. An employee's performance or any disciplinary issues, in Navy Federal's sole discretion, may impact Navy Federal's decision whether to pay a bonus, and/or the amount of a bonus. To be eligible to receive a bonus, the employee must be a new Navy Federal hire with a start date in Navy Federal Contact Center ("CCO") on or between 7/1/21-12/31/21, and must be actively employed by CCO on the day the bonus is paid. A paid bonus does not give rise to any expectation or entitlement to receive any bonus in the future, or the amount of any future bonus. This bonus is available only to new Navy Federal hires, and is not being offered to current Navy Federal employees or contractors converting to Navy Federal employment.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Employee ReferralsThis position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.