Customer Service Representative

East Coast Fresh
Laurel, MD
Nov 23, 2021
Nov 26, 2021
Customer Service
Full Time
Founded in 1992, The Coastal Companies has emerged as the leading supplier of produce and dairy in the Mid-Atlantic and a leading regional processor of fruits and vegetables. With the addition of Hearn Kirkwood, The Coastal Companies has further expanded its capabilities in prepared foods, ready to eat products, and grab-and-go. The company and its subsidiaries - Coastal Sunbelt Produce, East Coast Fresh, Hearn Kirkwood, and Lancaster Foods - operate facilities in Baltimore/Washington and greater Richmond. Through a fleet of over 300 trucks, The Coastal Companies delivers daily to foodservice customers and major retailers along the East Coast. With a commitment to food safety, quality, service, sustainability, and staff development, The Coastal Companies has established itself as an industry leader.This position is responsible for:Provide first class customer service to all Hearn Kirkwood customersTake and place orders for customers with detail and accuracyTroubleshoot customer concernsRefer customer issues to appropriate department for quick resolutionWork with sales force to ensure quality customer serviceOther duties as assignedQualifications:High School diploma or GED preferredStrong communication skills, bilingual preferred (Spanish and English)Basic customer service skills and knowledgeA minimum of 1 year experience in customer serviceFood Service experience a plusWorking knowledge of Microsoft Excel and Word. Ability to learn and work in other computer software and programsJob Requirements:Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologyKnowledge of computer hardware and softwareKnowledge of arithmeticProblem SolverMust be:a minimum of 18 years of ageAble to work a flexible schedule including some weekends and holidaysAble to communicate effectivelyAble to function well in a fast-paced environmentAble to receive customer orders via phone, fax, and emailBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offReferral programVision insuranceLocation:The Coastal Companies9001 Whiskey Bottom Rd. | Laurel, MD 20723#INDHP

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