Customer Service Representative-2nd shift

Roto-Rooter Plumbing & Drain Service
Linthicum, MD
Nov 23, 2021
Nov 26, 2021
Customer Service
Full Time
Overview:Call Center Customer Service Representative, 2nd ShiftIf job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.Responsibilities:Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter's Baltimore area Call Center on the evening shift (until Midnight).Be the first point of contact with our customers.Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.Data entry, including customer contact information and relevant details concerning their plumbing problems.Schedule a service call based on customer's availability and convenience.Discuss additional services and products we have available that may be helpful.Be a trusted informational resource for Roto-Rooter customers.Requirements:Bilingual skills are a plus!Strong customer service focusAS400 knowledge is preferredPrior call center experience is helpfulAble to work in a fast-paced environmentExcellent oral and written communication skillsA Working knowledge of Microsoft Word and Excel programsSelf-starter who is organized and thorough with attention to detailBenefits:At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefits package including:Medical insurance with a Prescription Drug CardAccident and Critical Illness InsuranceDental InsuranceVision InsurancePaid VacationPaid TrainingLife InsuranceMatching 401K Retirement Savings PlanTuition ReimbursementProfit SharingRoto-Rooter is following all CDC safety guidelines to protect its employees and customers from COVID-19.Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.Advertising Tags:BCC1