Work From Home Retention Agent (WFH - Earn up to 60K)

S&P Data LLC
Arlington, VA
Nov 23, 2021
Nov 26, 2021
Accountant, IT
Full Time
Retention Sales Specialist (Work from Home)Is #SALES in your DNA? Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them!We are hiring full time customer retention specialists to connect with our customers. Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution. Our ideal candidate is a great communicator, is empathetic, can quickly build rapport and has;1-year customer service experience, experience in a call center is preferredHighschool diploma or equivalentTechnical aptitude to be able to navigate multiple platforms simultaneouslyDedicate workspace that is distraction freeLaptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 1 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)USB Headset with microphoneWho You Are:You take pride in helping people and;Can work under pressure in a fast-paced environmentWelcomes change, you are up for a challenge and trying new thingsAre an effective communicator both verbally and in writingComfortable with sitting for extended periodsMasterfully de-escalates challenging situationsAbility to prioritize and manage conflicting demandsAbility to work individually as well as part of a teamComfortable with working in an at home environmentWhat you will be doing:Solving previously unresolved issue for our customers in an efficient and timely mannerRetaining, building and growing relationship with customers potential at end-of-life cycleConnect and build rapport with a variety of customers by actively listening to our customers, asking the right questions, and offering solutions (productions and services) which cater to the customers needs.Understanding the rationale and drivers for customer cancellations for better ability to anticipate and proactively actUtilize tools to maintain and grow customer relationships while increasing earning potentialIncorporate feedback on a regular basis, to improve your personal and professional developmentBe at ease working in a structed and goal-oriented environment (sales, call duration, quality, customer retention)Approaching service and sales needs with perseverance, integrity, and compassion.Perform customer negotiations and reach a fair conclusion from both business and customer perspectivesCreate an emotionally positive experience for every customer to leave them eager to celebrate their interaction and our clientWhat's In It For You?Important Details:Your Shift: 40 hours per week 5 days a weekSet schedule given in between the hours listed belowSunday - 9:00am to 10:00pm ESTMonday to Friday - 7:00am to 11:00pm ESTSaturday - 8:00am to 10:00pm ESTProgram operates 7 days a week, including all Canadian and US Holidays as scheduledBase wage $16/hour + Commission (Earn up to $60,000 annually)Dedicated and Distraction Free WorkspaceBring your own Device program: Windows 10 computer, Windows Defender Enabled or Anti-Virus software, Windows Firewall Enabled, Connection MUST be hardwired to router, No WIFI(Ethernet cable), Headset with microphone (USB), Built-in or extended Webcam, Internet Connection 15Mbps Download/6Mbps Upload, 8GB Physical Memory (RAM)What we offer:Work from HomeOpportunity to earn additional Incentives/PrizesFun office culture. Employee engagement activities, Employee recognition and achievement milestonesWe have Great Benefits: HEALTH + DENTAL + VISION (We've got you covered!)There is plenty of room for GROWTHWe will provide you with fully PAID training

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