Branch Customer Service Associate - Maryland

NASA Federal Credit Union
Lanham-Seabrook, MD
Nov 23, 2021
Nov 26, 2021
Customer Service
Full Time
Overview:NASA FCU employees are mandated to be fully vaccinated by December 8, 2021, unless legally entitled to an accommodation for a disability (including medical conditions) or a sincerely held religious belief, practice, or observance. Fully vaccinated means at least 14 days have passed since the last shot was administered. Vaccination documentation or an approved accommodation will be required. Testing is not an option.FIND YOUR PURPOSE. JOIN OUR MISSIONAs one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules - YOU control your career advancement as you learn and execute new skills.We offer a generous benefit package:Competitive compensation: $18.00 - $24.50/Hourly based on level (see Job Requirements Section for levels)401(k) match to 5% of earnings - immediate enrollment and 100% vestingChoice of two health plansDentalVisionLife Insurance - no costLong-term Disability Insurance - no costEmployee Assistance Program - no costPaid vacation - 2 weeks first yearPaid sick time11 Paid holidaysProfit Sharing eligibleWork ScheduleMSA's are scheduled to work a minimum of two Saturdays per month (locations will vary). The typical work week is approximately 40 hours. Scheduled hours begin 30 minutes prior to opening and 30 minutes after closeOur Branches are open for operations during the hours of 7:30 am to 6:00 pm Monday - Friday and 9:00 am to 1:00 pm SaturdayResponsibilities:Job DutiesEmpathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.Handles complex member situations such as deceased member, guardianships, and representative payee accounts.Handles consumer loan application processing, document collection, and disbursements.Advises members regarding available insurance protection (life, disability, gap, etc.).All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.All MSAs may be assigned duties to support other areas in the Credit Union.Qualifications:Education and/or ExperienceMSA I - High school diploma or general education degree (GED). A minimum of one year of basic customer service experience. Cash handling a plus.MSA II - High school diploma or general education degree (GED). A minimum of one year of broad level branch banking experience in a credit union or financial institution or relevant retail managerial experience.MSA III - High school diploma or general education degree (GED). A minimum of one year of advanced level branch banking experience in a bank/credit union. Experience with advanced teller transactions, handles loan application processing/document collection experience and advanced sales/cross-selling experience. Advanced deposit and loan product counseling experience. Demonstrated writing skills.