Inspector/Housekeeping Supervisor-DoubleTree by Hilton Tysons Corner

Employer
DoubleTree by Hilton McLean Tysons
Location
Mclean, VA
Posted
Nov 24, 2021
Closes
Nov 26, 2021
Ref
222353132
Function
Management
Hours
Full Time
OverviewAt the DoubleTree by Hilton McLean Tysons, we are always looking for talented individuals with a passion for hospitality to join our dedicated team!Please apply online through our company website: Inspector/Housekeeping Supervisor in McLean, Virginia | Careers at DoubleTree by Hilton McLean Tysons ()Our culture reflects our greatest asset: our team members. We are proud to cultivate a culture of unlimited career opportunities, job enrichment, and a supportive working environment. We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more!We invite you to build your career with us. A bright and exciting future awaits you!We are currently hiring for an Inspector/Housekeeping Supervisor.This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.Responsibilities:Guest Service : Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.Safety/Risk Management : Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.Associate Management and Development : Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.Self/Workload Management : Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.QualificationsEducation: High school diploma or GED preferred.Experience/Knowledge/Skills/Abilities : Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred.Physical : Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.EEO AA M/F/Vet/DisabledPI153298189